AlphaLife Sciences · 1 day ago
Product Specialist
New Jersey, United States
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $120K/yr
2+ years expAlphaLife Sciences is a company focused on the intelligent digitalization of life science clinical research. They are seeking a Product Specialist to manage customer projects, support pre-sales activities, and provide post-go-live support while ensuring successful project delivery.
Artificial Intelligence (AI)Document ManagementSoftware
Hiring Manager
Elaine Yang
Responsibilities
Manage and coordinate customer projects, ensuring successful delivery within scope, timeline, and budget
Support pre-sales activities including understanding customer business needs, demonstrating solutions, and contributing to solution proposals
Provide post-go-live administrative support for multiple clients
Solutioning and configuration of applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
Bulk import/export of content and data
Ad hoc training of users and administrators
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of regular and ad hoc customer reports
Qualification
Required
Experience with configuring/supporting/implementing software. Experience with TB software is highly preferred
2+ years Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Strong organizational skills with the ability to switch tasks quickly
Excellent verbal and written communication skills
Bachelor's degree or equivalent relevant experience
Preferred
Understanding of life sciences drug development process
Understanding of life sciences compliance requirements
Company
AlphaLife Sciences
AlphaLife Sciences is an AI-powered enterprise document authoring platform.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sharon Chen
Founder and CEO
Company data provided by crunchbase