Space Coast Credit Union · 3 weeks ago
Credit Solutions Assoc I - Melbourne
Melbourne, FL
Full-time
Hybrid
Entry Level
$21.63/hr - $22.90/hr
1+ years expSpace Coast Credit Union (SCCU) is a not-for-profit financial institution dedicated to serving its members since 1951. The Credit Solutions Associate will empower members by providing options to resolve their past due accounts while ensuring quality service and maintaining accurate records.
Banking
Responsibilities
Provides solutions which will bring past due accounts current, excluding legal and bankrupt accounts, in order to keep delinquent loans to a minimum. Works all loans to include but not limited to consumer, mortgage, and business loans
Accepts all inbound phone calls to the department, makes payment arrangements, transfers payments, and researches past due loan problems. Sends accurate loan error corrections to the Loan Servicing Department
Attempts telephone contact with all past due members (including all co-makers) as presented on the predictive dialer
Provide the member with solutions to delinquency such as a payment plan to bring the loan current, refinance, modification, loan extension, rewrite, short sale, deed- in-lieu or other local programs that may assist them in bringing their loan current during their time of need
Send letters to all member(s) within established department guidelines
Ensures that all work (i.e., phone calls, promises to pay, updates, etc.) is thoroughly documented, using correct action and response codes on the day the action occurs, to maintain accurate records on past due accounts
Qualification
Required
1 to 2 years in a consumer debt collections or sales environment
High School Diploma or equivalency required
Preferred
Experience with Vehicle and Mortgage Collections and Loss Mitigation
Benefits
Medical, dental, and vision insurance, plus an Employee Assistance Program.
401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
Tuition reimbursement after one year of service.
20+ days of PTO, birthday PTO, and 11 federal holidays.
Lower rates on loans, credit cards, and no fee SCCU accounts!
Company
Space Coast Credit Union
Space Coast Credit Union (SCCU), is the 3rd largest credit union in Florida.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase