Kforce Inc · 1 day ago
Technical Support Representative
Rio Rancho, NM
Contract
Hybrid
Senior Level
$14/hr - $19/hr
5+ years expKforce Inc is seeking a Technical Support Representative to support their Consumer and Commercial Electronic R&D client in Rio Rancho, NM. The role involves resolving complex customer issues related to hardware and software, responding to inquiries, and proactively assisting customers to minimize problems.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Working independently while using standard protocol to respond to more complex customer issues
Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects and provides resolution and feedback based on analysis
Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment
Qualification
Required
High School diploma/GED or equivalent; Some college level education preferred
Typically requires a minimum of 5+ years of general experience, or equivalent combination of experience and college level education
Superior communication skills, both written and verbal
Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support
Can confidently diagnose problems to hardware FRU level
Ability to train team members regarding existing and new technologies (NPI) in all relevant product lines
Knowledge, experience and updating Knowledge Management systems
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
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