ICF · 17 hours ago
Senior Service Now Developer
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$108K/yr - $184K/yr
5+ years expICF is a global advisory and technology services provider, and they are seeking a Senior ServiceNow Developer to lead the design and deployment of ServiceNow solutions for clients. The role involves collaborating with cross-functional teams to implement solutions, support data migration, and ensure optimal performance and security of ServiceNow applications.
ConsultingInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and lead the design of complex, effective ServiceNow solutions that align to those needs
Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts
Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields
Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes
System Optimization: Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions
Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions
Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes
User Training: Support end-user training to ensure a smooth adoption of the implemented solution
Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly
Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems
Best Practices: Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements
Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team
Mentorship: Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice
Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status
Corporate Growth: Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow licenses sales. Although not required, it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals
Qualification
Required
US Citizenship is required (required by the federal government for this position)
Current active Secret clearance
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply
5 or more years of experience implementing ServiceNow solutions
Certified in ServiceNow Certified System Administrator
Preferred
Certified in 1 or more additional mainline certifications, with preference for the following combinations-
CIS – IT Service Management
CIS – Discovery
CIS – Service Mapping
CIS – Software Asset Management
CIS – Hardware Asset Management
Hands-on experience (>480 hours each) with Discovery, Service Mapping, Software Asset Management and Hardware Asset Management
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
In-depth knowledge of scripting languages, including JavaScript and GlideScript
Strong technical skills, including workflow configuration, and business rule development
Expertise in designing and implementing complex workflows
Understanding of performance optimization techniques
Company
ICF
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59MKey Investors
New York State Department of TransportationU.S. Environmental Protection Agency
2023-02-13Grant· $29M
2021-03-15Grant· $30M
2006-09-28IPO
Leadership Team
John Wasson
Chairman, President and Chief Executive Officer
James Morgan
Chief Operating Officer and EVP
Recent News
2026-01-15
2025-12-15
2025-12-08
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