Consumer Direct Care Network · 1 day ago
CDASS & IHSS Liaison
Greenwood Village, CO
Full-time
Hybrid
Mid Level
$27/hr - $33/hr
4+ years expConsumer Direct Care Network is a company dedicated to providing home and community-based services for individuals with disabilities and older adults. The CDASS & IHSS Liaison role involves coordinating and supporting members seeking self-directed services, ensuring efficient operations among various stakeholders, and serving as a subject matter expert on the CDASS and IHSS programs.
Health CareHome Health CareHospitalPersonal Health
No H1B
Responsibilities
Serving as Contractor’s CDASS and IHSS subject matter expert and primary contact for CMAs, IHSS Agencies, Participants, and stakeholders for program guidance and questions and ensuring that Member escalations are promptly and thoroughly resolved
Attending all Contractor trainings providing support to the Training Lead by addressing CDASS and IHSS questions, concerns, and feedback
Ensuring all written Contractor CDASS and IHSS information and documentation is consistent across all CMAs, IHSS Agencies, FMS contractors, and the Department monitoring for changes in CDASS and IHSS rules, regulations, and policies applying updates, as necessary
Attending all meetings between the Department and FMS contractors, as directed by the Department, to ensure efficient operations between Contractor and FMS contractors
Attending, as requested, any Department Case Management meetings to provide applicable CDASS and IHSS information and support
In collaboration with other Key Personnel, developing and managing Contractor’s state marketing strategy to increase Consumer Direction awareness and providing consultation to unaffiliated organizations on Consumer Direction to increase community engagement
Travel to various locations throughout Colorado as necessary to provide support for CDASS or IHSS Members or Authorized Representatives
Communicate and collaborate with CMA, FMSs, or Agencies as necessary to support a Member/ARs needs
Review training curriculum documents for accuracy and completion while communicating
Complete appropriate and timely documentation on all activities of daily job performance
Assist in maintaining all databases and electronic files
Act as a troubleshooter for inquiry calls or drop-in visits regarding general program information or for client, Authorized Representatives, and case manager complaints
Attend educational meetings, training sessions, and other meetings as needed or required by program
Maintain confidentiality regarding all communication/information related to clients, Authorized Representatives, attendants, and all business relations
Qualification
Required
An Associate degree, or higher, from an accredited college or university; or at least four years of experience providing administrative support
At least two years of experience in a customer-facing position
At least two years' experience with Consumer Direction. Experience working with people with disabilities, the elderly, and low-income individuals
Employees must provide their own reliable internet if working a remote/hybrid position
Benefits
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance
Company
Consumer Direct Care Network
Consumer Direct Care Network provides home and community-based services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Benjamin Bledsoe
President/CEO
Recent News
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