Coordinator Customer Service jobs in United States
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Hapag-Lloyd AG · 21 hours ago

Coordinator Customer Service

positionGeorgia, United States
timeFull-time
remoteHybrid
seniorityEntry Level
date2+ years exp

Hapag-Lloyd AG is a global leader in container shipping and logistics. The Coordinator of Sales Steering Imports will manage sales efforts to enhance customer performance and satisfaction while coordinating with the Trade Management department to establish new business opportunities and rates.

Logistics & Supply Chain

Responsibilities

Accurate handling of invoicing reporting requirements / Maintain SOP (as applicable)
Monitor and handling of OUFC (outstanding shipments to be invoiced) - Freight to be invoiced with 5 days of discharge / departure. Time pending, max of 15 days from activity
Participate in cross-functional meetings, with other CS departments, discussing solutions for daily invoicing concerns
Adherence to PREX - Process Excellence, process as detailed HIP
Creation of report and analyze data

Qualification

Maritime Industry experienceShipping terms knowledgeAnalytical skillsMS Office proficiencyVerbal communicationWritten communicationOrganizational skillsProblem-solving skillsAttention to detail

Required

Associates Degree required
Convey information clearly over the phone and express patience, empathy and understanding with the voice alone
Ability to understand and communicate with people whose native language is different from your own
Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively
Knowledge and understanding of most shipping terms, routing, schedules and the general practices of various countries, carriers, ports and terminals for job assignments
Excellent written and verbal communication, including active listening and report writing
Excellent organizational skills and attention to detail
Strong analytical, problem-solving, and math skills
Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands

Preferred

2 years' experience in the Maritime Industry

Company

Hapag-Lloyd AG

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About Hapag-Lloyd With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies.
dateFounded in 1847
location
Hamburg, DE
people-size10001+ employees
web-link
https://www.hapag-lloyd.com

Funding

Current Stage
Late Stage

Leadership Team

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Hasaan Hughes
IMPORT CUSTOMER SERVICE COORDINATOR
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Recent News

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2024-05-09
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2024-04-29
Company data provided by crunchbase