Zoom · 1 day ago
Mid Market Contact Center Solutions Engineer
United States
Full-time
Remote
Entry, Mid Level
$112K/yr - $224K/yr
2+ years expZoom is looking to grow its global CX Solutions Engineering team, seeking individuals passionate about customer interactions and technology in the Contact Center industry. The role involves serving as a trusted advisor throughout the pre-sales lifecycle and collaborating with customers to create innovative solutions that enhance their experiences.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Serving as the customers' trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
Showcasing the art of the possible and help bring customer use cases and solutions to life through demonstrations
Developing trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
Working as a customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
Partnering with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts
Qualification
Required
2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
Understanding of the Contact center market and trends
Demonstrate initiative and thrive in collaborative team environments
Solve problems creatively with the skills to deliver a compelling demo
Preferred
Preference for candidates based in Pacific or Mountain time zones to support our West Coast operations and ensure optimal collaboration with regional teams
Benefits
Our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase