Telligen · 8 hours ago
Part-Time Client Service Specialist
West Des Moines, IA
Full-time, Part-time
Hybrid
New Grad, Entry LevelTelligen is one of the most respected population health management organizations in the country, seeking a Part-Time Client Service Specialist. The role involves receiving and responding to customer inquiries, providing program support, and ensuring customer satisfaction while maintaining professionalism in communication.
Health Care
No H1B
Responsibilities
Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s)
Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. May refer more complex calls to appropriate team members
Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods
Provides general office support. May perform data entry into database within specified timeframes
Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements
Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction
Works as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals
Performs miscellaneous duties as assigned by Supervisor
Qualification
Required
Previous customer service or healthcare experience
Demonstrated experience working with deadlines and confidential information
Excellent verbal and written communication skills and advanced PC skills
Proficiency in all Microsoft Office products, especially Outlook and calendar management
Ability to triage issues and handle multiple tasks
Preferred
Healthcare or insurance experience preferred
Medical Terminology or experience with coding (ICD/CPT) preferred
Bilingual skills a plus
Company
Telligen
Telligen is a trusted partner for U.S. government health agencies.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
RheaAnn Frost-Clewell
Vice President Finance & Administration/CFO
Brian Barry
Vice President - Enterprise Solutions & CIO
Company data provided by crunchbase