Taylor & Francis Group · 19 hours ago
Customer Service Representative, Returns and Credits (Data Entry)
Boca Raton, FL
Full-time
Hybrid
Mid Level
$24.73/hr - $27.47/hr
3+ years expTaylor & Francis is a leading academic publishing and business intelligence company. They are seeking a Customer Service Representative who will be responsible for handling customer inquiries, processing returns, and managing data entry tasks efficiently.
BooksPublishing
No H1B
Hiring Manager
Thomas Barrett
Responsibilities
Answering customer emails
Processing returns based on different customers
Providing price and availability on returns
Creating, updating cases status on salesforce
Following up on written inquiries in a professional manner
Preparing refunds or credit requests
Researching problems and making necessary adjustments
Processing 35 - 55 returns per day
Being able to read AR screens to determine values needed for tasks
Researching and resolving all returns related problems
Researching title availability
Setting up new accounts and modifying pre-existing accounts
Processing daily reports
Transferring, processing, and entering returns
Processing credit card refunds when needed
Research returns to for invoices, price, discount, and quantity
Qualification
Required
3-5 years combined customer service and/or data entry experience
Polite and professional mannerisms
Strong written and verbal communication skills
Intermediate excel skills level
Ability to focus and multitask
Attention to detail is a must
Prior data entry experience
Preferred
Analytical expertise preferred
Benefits
An excellent work/life balance with a fantastic, flexible working culture.
15 days paid vacation
10 paid sick days
2 Paid floating holidays + paid day off for your birthday each year
3 additional discretionary days off during the holiday season at the end of the year
4 paid volunteering days each year
Up to 8 weeks of paid parental leave
Paid leave for significant life events; i.e. moving or wedding
Medical, vision, dental, and other voluntary benefits
401(k) + employer match
Seasonal social and charitable events
Company
Taylor & Francis Group
Taylor & Francis Group is an international company that publishes books and academic journals. It is a sub-organization of Informa.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Taylor
Founder
W
William Francis
Founder
Recent News
2025-11-14
Irish Tech News
2025-09-19
Company data provided by crunchbase