Crossover · 17 hours ago
Principal Technical Account Manager, Skyvera (Remote) - $60,000/year USD
United States
Full-time
Remote
Senior Level, Lead/Staff
$60K/yr - $60K/yr
2+ years expCrossover is redefining customer support in telecom with Skyvera, an AI-driven operating model that enhances client satisfaction. The Principal Technical Account Manager will lead client engagement, manage technical support cases, and ensure customer satisfaction through proactive partnerships and operational assessments.
Information Technology & Services
Responsibilities
Client Engagement: Participating in scheduled touchpoints with customers to assess account health, collect feedback, and maintain continuous satisfaction
Ticket Oversight: Managing and resolving technical support cases, ensuring issues are closed promptly and to the customer's satisfaction
Business Reviews: Leading comprehensive operational assessments with customers, delivering insights on system health, utilization patterns, and actionable optimization strategies
Ensure customer satisfaction by securing prompt resolution of escalated issues and cultivating durable, proactive client partnerships
Qualification
Required
Currently located in Latin America
Minimum of 2 years in a technical support or systems engineering capacity
Minimum of 2 years in a client-facing position requiring both relationship stewardship and technical problem resolution
Experience with OSS/BSS platforms
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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