Rho · 1 day ago
IT Support Engineer
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $100K/yr
2+ years expRho is a modern banking platform built for startups, and they are seeking an IT Support Engineer to provide day-to-day technical support to employees. The role focuses on ensuring a seamless technology experience by managing devices, resolving technical issues, and supporting various collaboration tools.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Provide hands-on and remote support for macOS devices, software, and peripherals
Resolve technical issues quickly via Slack and Jira Service Management
Deliver exceptional customer service with clear communication and follow-through
Manage user provisioning and deprovisioning through Okta and Google Workspace
Maintain appropriate group and app access levels in alignment with security policies
Support MFA and SSO troubleshooting
Configure, deploy, and maintain Mac laptops via Kandji
Monitor compliance, security, and patch status for managed devices
Maintain hardware inventory and coordinate repairs or replacements
Support Slack, Zoom, and Google Workspace (Gmail, Calendar, Drive, Meet)
Troubleshoot video conferencing and meeting room AV setups
Log and track support requests in Jira
Maintain internal IT documentation, FAQs, and onboarding guides
Contribute to improving IT processes and user self-service resources
Prepare laptops, accounts, and tool access for new hires
Conduct IT orientation for new employees
Ensure secure device and data recovery during offboarding
Qualification
Required
2+ years of experience in IT support or a related technical role
Strong knowledge of macOS troubleshooting and device management
Experience with Okta, Google Workspace, Kandji, Zoom, and Slack
Familiarity with IT ticketing systems such as Jira Service Management
Excellent communication and problem-solving skills
Strong attention to detail and ability to prioritize multiple issues in a fast-paced environment
A customer-focused mindset and the ability to translate technical concepts clearly
Benefits
Equity
Healthcare benefits
Paid time off
Company
Rho
Rho is a pharmaceuticals company that offers clinical drug development services.
501-1000 employees
H1B Sponsorship
Rho has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (4)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown1984-10-24Angel
Leadership Team
Laura Helms Reece
Chief Executive Officer
Russ Helms
Chief Strategist
Recent News
2026-01-05
2025-11-15
Company data provided by crunchbase