Towne Park · 21 hours ago
Associate Manager of Parking Operations – Mayo Clinic Rochester, MN
Rochester, MN
Full-time
Onsite
Entry, Mid Level
$55K/yr - $65K/yr
1+ years expTowne Park is a company focused on providing exceptional guest services, and they are seeking an Associate Manager of Parking Operations. The role involves managing client and customer satisfaction, overseeing associate performance, and ensuring efficient service delivery at a designated location.
Car SharingHealth CareHospitalityParking
Hiring Manager
Christina Grubb-Davis
Responsibilities
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
Assists Account Manager in establishing guidelines so employees understand expectations and parameters
Develops cohesive working relationships with the clients’ staff members
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover
Qualification
Required
Valid driver's license and clean driving record
A minimum of one (1) year of related experience in hospitality
Knowledge of Towne Park's and site-specific preventative safety and security procedures
Knowledge of Towne Park's safe driving policies and procedures
Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park
Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner
Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures
Knowledge of Towne Park's principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
Knowledge of business writing, basic accounting and business metrics
Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
Must be able to drive manual transmission
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
Written and verbal communication skills to effectively address all levels within the organization
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations
A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
Preferred
Associate's degree or equivalent degree preferred
Benefits
Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
Employees are also able to enroll in the company’s 401k retirement savings plan.
Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Company
Towne Park
Towne Park provideshospitality services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Camden Partners
2023-07-05Acquired
2007-08-20Private Equity· $10M
Leadership Team
Andrew Kerin
Chief Executive Officer
Jack Chang
Chief Technology Officer
Recent News
2025-10-09
2025-09-30
Company data provided by crunchbase