Quest Financial · 1 week ago
Logistics Account Executive
Houston, TX
Full-time
Onsite
Mid Level
$80K/yr - $100K/yr
4+ years expQuest Financial is seeking a Logistics Account Executive to join their growing organization in the Houston area. The role involves developing new business and maintaining existing customer relationships by offering tailored logistics solutions to meet client needs.
AccountingFinancial ServicesHuman ResourcesLegal
Hiring Manager
Lily Dougherty
Responsibilities
BCO growth, review future Bids and Alling internally and externally how to increase share of wallet
Consult with clients understanding their needs of their business and to understand their shipping, logistics and supply chain needs through a solutions-based selling approach
Build and manage a pipeline of lanes of interest with BCO clients with a diverse set of backgrounds from end to end
Ensure deadlines are met when bids are received
Prepare MBRs and QBRs for each customer meeting to analyze adherence of the nomination
Identify and solve customer problems and address operational issues
Develop and maintain excellent work relationships to enhance customer services, Operations and Dispute team
Work with Accounts Receivable department when accounts become delinquent to ensure payments are received from customers
Responsible for updating weekly Customer Relationship Management (CRM) activity reports in compliance with our policy
Qualification
Required
Previous industry experience within Ocean Carrier, Maritime Transportation & Freight required
Bachelor's Degree, plus 4 to 6 years of professional experience in Sales or the equivalent combination of education and experience
Committed to building, improving and delivering quality products, services, and processes using statistical and quantitative information
Knowledge of shipping routes, equipment, rates and services
Clarify shipping terms unique to a location
Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments
Knowledge of the operational aspects of the transportation industry, including shipping on vessels and ground transportation
Expertly use maps and other geographic reference materials to determine where nearest ports and terminals are to customers
Determine the best mode of transportation for ground transport between the customer and the terminal
Relate to people in an open, friendly, accepting manner and shows sincere interest in them, their organizations, and their concerns
Listen to and understands the customer (both internal and external)
Anticipate customer needs and gives high priority to customer satisfaction
Shows persistent enthusiasm in customer interactions
Set aside other work to help customers
Use customer feedback to improve overall future customer service and satisfaction
Develop strategic plans for customer growth using state of the art Customer Relations Management software (CRM)
Written and verbal communication skills
Organization skills
Time management skills
Teamwork skills
Multitasking skills
Budget management
Sales skills
Account management
Proficient in Microsoft Office and CRM products
Presentation skills
Benefits
Great Benefits Package
Perks and Flexibility
Company
Quest Financial
Quest Financial is a recruitment and staffing firm specializing in administrative, legal, human resources, finance, and accounting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Monahan
Managing Partner
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