Vice President, Channel Partnerships & Growth jobs in United States
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ContactPoint 360 · 4 days ago

Vice President, Channel Partnerships & Growth

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date10+ years exp

ContactPoint360 is a rapidly growing BPO company that focuses on delivering exceptional customer experiences. The Vice President of Channel Partnerships & Growth is responsible for building and monetizing an indirect sales engine, recruiting and activating partners to generate measurable revenue and FTE growth.

Customer ServiceFinancial ServicesOutsourcing
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Senior Management

Responsibilities

Own a hard annual revenue and FTE target (e.g., $5M–$10M ARR / 500–1,000 FTEs)
Be accountable ONLY for partner-sourced deals
Forecast partner pipelines with accuracy and discipline
You will actively recruit and onboard high-value partners, including: Private Equity operating partners & portfolio advisors, Industry consultants and former CX / Operations executives, SaaS, CCaaS, and CX technology vendors, Systems integrators and ecosystem players (utilities, telco, healthcare), Strategic advisors with direct buyer access
Define when, why, and how partners should bring CP360 into deals
Create simple partner talk tracks (30-second pitch)
Align incentives clearly (revenue share, success-based payouts)
Treat partners as a quota-carrying sales force
Support partners in live deals when needed
Ensure pricing integrity, deal quality, and ICP fit
Partner closely with Direct Sales, Finance, and Operations
Protect CP360’s brand, margins, and delivery standards
Identify top-performing partner profiles
Build repeatable partner playbooks
Expand high-performing partners across geos and verticals
Prepare the channel engine for scale (people, process, reporting)

Qualification

B2B sales experiencePartner recruitmentRevenue-producing channelsBPO knowledgeCX understandingExecutive-level communicationHigh urgencyOperator mindset

Required

10+ years in B2B sales, partnerships, or indirect revenue roles
Proven experience building revenue-producing partner channels
Strong understanding of BPO, CX, outsourcing, or adjacent ecosystems
Comfortable with executive-level conversations (PE, C-suite, founders)
Operator mindset — execution over theory
Revenue-first
High urgency
Zero ego
Comfortable being measured
Comfortable being uncomfortable

Company

ContactPoint 360

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ContactPoint360 is a global customer experience and business process outsourcing (BPO) partner for forward-thinking enterprises.
dateFounded in 2015
location
Mississauga, Ontario, CAN
people-size5001-10000 employees
web-link
https://www.contactpoint360.com

Funding

Current Stage
Late Stage

Leadership Team

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Asad Mirza
Founder & CEO
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Recent News

Financial Post
Multinational BPO ContactPoint 360 Expands Global Footprint With New Customer Experience and Technology Campus in Athens, Greece
2025-07-14
SunStar Publishing Inc.
Pioneering Canadian BPO ContactPoint 360 to set up in Cebu, aims for major expansion
2025-07-14
Company data provided by crunchbase