Western Alliance Bank · 1 day ago
Senior Sales Support Specialist
Henderson, NV
Full-time
Onsite
Mid, Senior Level
$73K/yr - $90K/yr
4+ years expWestern Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, and they are seeking a Senior Sales Support Specialist. This role involves providing support to Relationship Managers by servicing banking clients, resolving customer issues, and assisting with various banking operations.
BankingFinanceFinancial Services
Responsibilities
The Sales Support Specialist provides support to the Relationship Manager by servicing various banking clients and assisting in the resolution of customer issues
You'll partner with Relationship Managers to ensure problems are resolved to the satisfaction of our customers
Additional responsibilities include assisting with account analysis, service charge waivers, e-deposit, and ACH renewals, and are responsible for several reports that are completed for executive management
Support management and team with pipeline and prospect management within CRM
Provide daily guidance to the department in the areas of deposits and account servicing
Work directly with customers on issues and resolve issues pertaining to their accounts
Provides excellent customer service and represents the bank in a professional and responsible manner
Adheres to compliance, security, state and Federal regulations, bank policies, procedures, and goals
Gathers information pertaining to loan package and coordinates submission to the underwriting and document areas
May accompany Relationship Managers on customer calls and interviews to obtain an understanding of the business relationship/loan request as a means to aiding the Relationship Manager in developing strategies to meet the needs of the customer most effectively
Provides research on loan and deposit accounts as needed
Complete E-Deposit and ACH renewals
May assist in setting up new accounts
Qualification
Required
4+ years of related experience or similar field
High school diploma required; Bachelor's degree in related field preferred
Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate to advanced knowledge of various word processing and spreadsheet software
Intermediate to advanced customer service experience
Advanced speaking and writing communication skills
Preferred
Bachelor's degree in related field preferred
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
H1B Sponsorship
Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
CHRO, EVP
Recent News
2026-01-22
Morningstar.com
2026-01-09
Company data provided by crunchbase