ServiceNow · 22 hours ago
APEX Learning Strategy & Design, Sr. Specialist
Milwaukee, WI
Full-time
Onsite
Senior Level
$88K/yr - $145K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. The APEX Learning Strategy & Design, Sr. Specialist will develop impactful learning experiences for onboarding and in-role development, collaborating with key stakeholders to ensure effective learning solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Contribute to the strategy/roadmap for program efforts across onboarding and in-role development
Design and develop innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies, AI and instructional design methodologies to meet business objectives
Collaborate with Learning Business Partners, leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact
Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person), including graphics, audio, and video support
Partner with Instructional Designers / Media Developers by providing direction, and oversight, of assigned projects and ensure program objectives and timelines are completed on time
Stay informed on industry advancements and identify innovative approaches to take our products and experiences to the next level
Evaluate learning program efficacy
Qualification
Required
A minimum of a bachelor's degree with 5-7 years of professional or equivalent experience in learning solutions design and development, preferably in a corporate environment
Experience creating enablement learning programs for product engineers is ideal
Customer-centric approach, excellent organizational and interpersonal skills, and possesses an eye for detail while thriving in an agile, cross-functional environment
Proven track record of leading through influence vs. authority
Resourceful, independent problem solver with a willingness to adopt creative approaches
Passion for developing learning experiences with an understanding of audience needs and thoughtful user experiences
Demonstrated ability to leverage AI tools and methods to design and deliver innovative, efficient, and impactful learning programs—from content creation to learner engagement
Strong expertise in developing impactful, audience-centered learning experiences using human-centered design, adult learning principles, and instructional design methodologies (ADDIE, Agile, Kirkpatrick)
Experience developing multi-audience learning programs —including assessments and certifications—that align to business goals
Solid understanding of adult learning principles and instructional systems design (ADDIE, Agile), and Kirkpatrick's training evaluation levels
Experience measuring impact through CSAT, NPS, KPIs, and other key business metrics/outcomes to evaluate program effectiveness and inform continuous improvement
Skilled in using learning and design tools, including eLearning development tools and learning management systems. Strong Articulate Storyline and Rise experience required
Diplomacy, integrity, and empathy that enables you to work optimally at all levels within large organization and with external partners/vendors
Effective project management in fast-paced environments, balancing multiple priorities across cross-functional initiatives
The aptitude to adapt to change quickly, with passion and resourcefulness when tackling unfamiliar tasks and requests
Growth mindset with intellectual curiosity; open to feedback and committed to continuous improvement
A positive demeanor, with a sense of purpose and the ability to have fun
Exceptional facilitation and communication skills—written, verbal, and interpersonal—with the ability to engage diverse stakeholders
Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook)
The ability to travel, as needed
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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Company data provided by crunchbase