The American College of Financial Services · 1 day ago
Technical Support Analyst
King of Prussia, PA
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expThe American College of Financial Services is seeking a Technical Support Analyst to provide professional technical assistance to faculty and staff, ensuring a smooth end user experience. The role involves troubleshooting technical issues, supporting endpoint devices, and collaborating on technology processes and projects.
AssociationEducation
Responsibilities
Serve as the first point of contact, responding to emails, calls, and inbound technical support tickets received from both faculty and professional staff
Provide timely and reliable assistance to end users with hardware and software issues, ensuring support requests for assistance are addressed and resolved in a professional manner
Support, maintain, and troubleshoot a variety of hardware and software platforms, including laptops, mobile devices, printers, etc. This includes diagnosing issues, performing repairs or upgrades, installing and configuring software, and assisting end users with technical problems
Suggest improvements to processes and procedures to streamline the deployment and operation of technology
Collaborate with higher-tier support staff to resolve complex technical issues efficiently
Actively participate in technical team meetings by providing progress updates, sharing insights, and contributing to troubleshooting, process improvements, and project initiatives
Contribute to the creation of technical documentation and knowledge articles that help support faculty and staff
Participate in departmental or cross-functional projects as needed
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant experience
Two to five years of experience in end user or systems support, including use of ITSM and remote management tools
Strong diagnostic and problem-solving abilities
Excellent organizational skills with the ability to prioritize tasks effectively
Strong communication and interpersonal skills
Solid understanding of computer systems, software, and IT best practices
Preferred
Experience with Apple operating systems preferred
Benefits
Lucrative Time Off (25-40 Days PTO, Paid Family Medical Leave, 11 Paid Holidays)
Retirement Savings Plan with Supplemental Contribution and Match
Tuition Remission and Reimbursement
Medical, Dental, Vision, and Wellness Benefits
Company-paid Short Term and Long-Term Disability
Flexible, hybrid, and remote work schedules
Company
The American College of Financial Services
In this age of personal, purposeful service, your success requires you to embrace client complexities, grow your network and influence, support communities, and champion causes you care about.
201-500 employees
H1B Sponsorship
The American College of Financial Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
George Nichols III, CAP®
President and CEO
Jared Trexler
Senior Vice President, Chief Marketing & Strategy Officer
Company data provided by crunchbase