University Partners · 23 hours ago
Assistant Community Manager - Student Housing
Kent, OH
Full-time
Onsite
Entry, Mid Level
1+ years expUniversity Partners is focused on providing high-quality student housing solutions. The Assistant Community Manager will manage all leasing and marketing efforts of the community, oversee the leasing staff, and assist the Community Manager in daily operations.
Real Estate
Responsibilities
Assist the Community Manager with oversight of the leasing team and training and ensure all company standards are being followed
Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed
Maintain lease files and computer records for the community
Meet regularly with Community Manager and Market Director to discuss leasing issues and community performance
Coordinate the renewal program and ensure that all residents are contacted through the renewal process
Conduct a monthly market survey and recommend pricing changes
Follow up with the leasing team to insure deadlines and standards are upheld
Maintain the integrity of all social media outlets for community
Suggest marketing recommendations and implement plan to achieve leasing goals
Perform administrative duties as assigned by the Community Manager
Actively support the Community Manager and learn the job of the Community Manager to be able to effectively manage the community in the Community Manager’s absence
E-mail: Monitor community’s emails and follow-up to ensure all leads and resident emails are being responded to in a timely manner
Phone: Train Leasing Consultants on proper phone etiquette and monitor all voicemails are answered in timely manner
Prospect Handling: Train Leasing Consultants on how to greet, tour, and lease to prospects that visit the community’s leasing office. Assistant Community Manager must make sure there is always office coverage available to work with prospects
Leases: Verify all lease paperwork that is completed by Leasing Consultants. Review all leases and approve those that meet community’s rental criteria. Note that Yardi entry can be delegated to Leasing Consultants once they are trained however the approval is to be completed by the Assistant Community Manager only
Entrata Data: The leasing consultants enter traffic, follow up, work-orders, and leases while the Assistant Community Manager ensures the integrity of the Entrata data
Approvals/Renewals: Review pending leases daily and approve/execute applicable prospects on Entrata. (Note that this should not be delegated to Leasing Associates.) Update renewal lease information once lease is received from leasing consultant
Marketing: Plan and carry out all campus events, promotions, print and online advertising. Keep Marketing Calendar up to date with all community events, promotions, and price changes
Renewal Season: Maintain the renewal notebook as activity occurs. Delegate responsibilities of contacting current residents to Leasing Consultants
Goal Board: Maintain the community’s goal board and fill in properly as leasing occurs
Community Events: Regularly check in with staff to ensure all advertising and event planning is being completed
Review tour route, current availability, and leasing objectives with Leasing Consultants to train on the most successful techniques
Market Survey: Complete the survey and maintain relationship with competitors. Delegate to seasoned leasing consultants occasionally
Plan and order print ads to coordinate with advertising schedule and uphold relationships with publications
Follow-Up Program: Check Leasing Consultants’ prospect notebooks & Entrata monthly to ensure procedures are being followed
Complete Leasing Consultants work schedule each month
Track all leasing activity, availability, and collaborate with leasing consultants to complete roommate matching for incoming residents
Review leasing team schedule to ensure office coverage and all marketing needs are met
Provide revisions when necessary for Promotion Summary Forms and ensure deadlines are documents are completed in timely manner
Make sure leasing team is updating community’s website regularly and according to standards
Visit the community events to support the team in their efforts. Confirm all events are carried out as they were planned and documented by the Promotion Summary Form
Oversee the production and distribution of the community newsletter
Approve all social media communication before it is published
Roommate Matching: Work with entire leasing team and Community Manager to place residents in future apartment locations based on their roommate requests and preferences
Resident Communication: Assist the Community Manager with all Move-in and Move-out related communications to residents and guarantors
Move-out Process: Ensure that all administrative office procedures for Move-out follow IAC’s standards. Train staff on proper procedure and are prepared to answer customer questions
Move-in Packets: Oversee the production of move-in packets, utilizing the office staff to help assemble packets
Inspection Forms: Organize Inspection forms, post move in/out and summarize issues so that Community Manager can review with maintenance staff
Audit: Conduct an audit on 100% of the lease files to ensure that proper documentation has been collected and maintained at least one month prior to move in. Conduct Entrata audit one month following to ensure resident & guarantor contact is correct
Move-in Day: Work side-by-side with Community Manager to plan move-in day; traffic flow, check-in process, vendor fair, & maintenance table
Train all staff members on proper leasing techniques and resident service
Evaluate unit prices in accordance with the market and budgeted goals
Oversight of resident services and activities, including supervision of leasing program
Assistant Managers who are well established should assist Community Managers in the overall operation of the property and seek training and guidance to manage the following areas and to allow for promotion:
Supervise and motivate leasing staff
Conduct weekly meetings with leasing staff
Ensure that the onsite staff provides the highest level of service to residents
Develop an annual marketing plan and conduct marketing reviews on a monthly basis
Approve all invoices for expenses and submit invoices in a timely manner
Qualification
Required
Proven experience in student housing, with an emphasis on leasing strategies and marketing initiatives
Demonstrated professionalism and strong demeanor gained through student housing property management or leasing roles
Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to compute rates, ratios, percentages, pro-rations, occupancy averages, and rents per square foot
Proficient in basic math (add, subtract, multiply, divide with whole numbers, fractions, decimals)
Strong organizational and detail-orientation skills
Effective time management and ability to prioritize tasks
Excellent communication, listening, and negotiation skills
Ability to speak effectively before groups of customers or employees
Strong customer service skills with a proactive, professional approach to conflict resolution
Able to lead, manage, and train others
Works well under pressure with patience and even temperament
Effective team player who interacts well with others
Firm, fair, and consistent in approach
Able to maintain confidentiality and follow directions from supervisors
Open to constructive criticism and committed to continuous improvement
Able to understand and follow posted work rules and procedures
Flexible to work weekends or overtime as required
Bachelor's degree (B.A.) from a four-year college or university, or 1–2 years of related experience/training, or an equivalent combination of education and experience
Experience in student housing with a strong emphasis on leasing and marketing (required)
Preferred
Proficiency in Microsoft Word, Excel, and Entrata
Company
University Partners
University Partners is acquires, develops, and manages student housing communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carlie Cresse
Principal & COO
Company data provided by crunchbase