Technology Credit Union (Tech CU) · 18 hours ago
Sr. Director, Business Process & Knowledge Management
San Jose, CA
Full-time
Onsite
Lead/Staff
$154K/yr - $222K/yrTechnology Credit Union (Tech CU) is looking for a Sr. Director, Business Process & Knowledge Management to be the architect behind how we work, how we scale, and how we deliver exceptional experiences to our members. In this role, you’ll shape our enterprise process framework, champion continuous improvement, and lead a powerhouse team of business analysts driving high-impact, cross-functional initiatives.
BankingCommercial LendingCredit CardsFinancial Services
Responsibilities
Simplify how work gets done
Embed knowledge into everyday operations
Improve speed, quality, and compliance
Deliver scalable solutions that support Tech CU’s growth
Qualification
Required
Experience in business process management and knowledge management
Proven leadership skills with the ability to lead cross-functional teams
Strong understanding of workflow automation solutions (Appian, DocuSign, RPA, and AI)
Ability to partner with executive leaders and various departments
Experience in continuous improvement methodologies
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Preferred
Experience in the financial services industry
Familiarity with enterprise process frameworks
Experience in scaling operations in a growing organization
Knowledge of compliance and regulatory requirements in financial services
Company
Technology Credit Union (Tech CU)
Tech CU has served the high-tech workforce and its ecosystem in the greater Bay Area for over 60 years.
Founded in 1960
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeannine Jacobsen
Chief Operating Officer
Recent News
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