American Credit Acceptance · 1 day ago
Supervisor, Remarketing
Spartanburg, SC
Full-time
Onsite
Mid LevelAmerican Credit Acceptance is seeking a Remarketing Supervisor to oversee the day-to-day operations of the remarketing team. This role is accountable for portfolio results and involves supervising workflow, training staff, and improving remarketing efforts.
FinanceFinancial Services
Responsibilities
Reviews work and monitors phone calls of team members to verify adherence to ACA Policies and Procedures and ensures that customer service objectives are met
Analyzes queue and process management workflow to ensure ACA’s production and performance goals are met
Handles escalated calls from team members and may initiate outbound calls when needed
Establish appropriate relationships with vendor partners
Reduce days to sale of recovered assets
Review accounts within the working supervisor queue and other queues as assigned, making proper business decision in the best interest of the company
Effectively communicates corporate and department objectives on a regular basis; Motivates and creates a positive working environment to achieve productivity and performance standards
Prepares performance appraisals and provide feedback to associates and recommendations to Manager if disciplinary action is necessary
Assess associate development needs, draft analyst development plans, and monitor analyst performance
Provides recommendations for hire, advancement, promotion or termination of employment
Trains and coaches associates to support the business objectives of the department
Other tasks as assigned
Qualification
Required
Proficient with Microsoft Office Suite
Excellent written and verbal communication skills
Strong team player with a high level of professionalism and initiative
Forward thinker with a strategic vision
Process oriented with proven track record of developing and implementing process improvement initiatives
Detail oriented
Exceptional organizational and time management skills, ability to meet deadlines
Exceptional listening skills
Timely and accurate follow through
Demonstrated ability to effectively lead and motivate a team
Preferred
Knowledge of remarketing preferred
Experience with AutoIMS preferred
Background in subprime auto loan servicing is preferred
Company
American Credit Acceptance
American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast.
Founded in 2007Spartanburg, South Carolina, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Bynum
Chief Executive Officer
Amardeep Singh
President, Spartan Financial Partners
Recent News
Morningstar.com
2025-10-03
Business Wire
2025-07-15
Business Wire
2025-05-06
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