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Vail Health · 1 day ago

User Support Tech

Vail, Colorado, United States

Full-time

Hybrid

Entry Level

$27.80/hr - $38.36/hr

2+ years exp

Vail Health is the world’s most advanced mountain healthcare system, consisting of a state-of-the-art hospital. They are seeking an IT Support Technician to provide Tier 1 and Tier 2 technical support for computer systems and devices, ensuring smooth daily operations across the organization.

Health CareHospitalMedicalNon ProfitOncologyTherapeuticsWellness

Responsibilities

Provide Tier 1 and Tier 2 support for VVMC computer hardware, software, and applications

Monitor the ticketing system, prioritize requests, and resolve issues in alignment with established service level agreements

Configure, image, and deploy equipment including desktop PCs, laptops, and mobile devices

Collaborate with IT staff on short‑term projects such as PC installations, printer setups, hardware and software upgrades, and cabling tasks

Support off‑site locations as needed, including participation in weekend and nightly on‑call rotations

Oversee daily computer operations to ensure completion of routine tasks, including midnight processing and daily logs

Create new procedures and update existing documentation to reflect current processes

Maintain HIPAA compliance and perform additional duties as assigned

Qualification

Tier 1 supportTier 2 supportComputer hardware supportComputer software supportTicketing system managementHIPAA compliancePC configurationMobile device supportCollaboration with IT staffTechnical documentation

Required

Two years of experience in healthcare information services preferred