UPMC · 15 hours ago
Patient Services Representative - Ortho - Lititz
Lititz, PA
Full-time
Onsite
New Grad, Entry LevelUPMC is hiring a Full-Time Patient Services Representative to support the Ortho office in Lititz. This role is responsible for welcoming patients, educating them on financial obligations, scheduling appointments, and ensuring an exceptional service experience.
BiotechnologyHealth CareHospitalMedical
No H1B
Security Clearance Required
Responsibilities
Provide a warm greeting for all patients
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Collect copayments and any other applicable patient payments at the point of service
Confirm and/or update patient registration information at checkout
Schedule follow-up appointments within the practice at checkout
Schedule or connect patient to resources to schedule for ancillary services at checkout
Help patients navigate the healthcare system by providing clear and understandable instructions
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
Register patients in Biometrics (fingerprint recognition) program and explain benefits
Promote MyUPMC patient portal and assist patients in registration when applicable
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
Completion of high school graduate or equivalent is required
Exceptional customer service abilities
Pays close attention to detail
Excels working in a fast-paced environment
Some travel to support other offices as needed
Strong customer service skills that ensure that patients and family members have the desired UPMC Experience
Understand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Preferred
Experience with personal computer-based applications, other various office equipment and proficient typing skills
Experience in a medical / billing / fiscal or customer service function
Knowledge of medical terminology
Prior experience with Medipac, Epic, or other health records systems
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
Founded in 1893
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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