Motorola Solutions · 1 day ago
System Manager, Maryland First Statewide Radio System
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $130K/yr
5+ years expMotorola Solutions is a global community focused on safety through critical communications and technology. The System Manager will oversee the Motorola ASTRO P25 700MHz Statewide radio system in Maryland, serving as the primary liaison between the customer and the company while managing contracts, service oversight, and financial performance.
Cyber SecurityTelecommunicationsVideo
No H1B
U.S. Citizen Only
Responsibilities
Act as the primary contact, working closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, Factory, System Engineering, System Integration, Field Service Organization, Service Support Network, third-party contractors, and the local servicer
Meet regularly with designated customer contacts to review maintenance/repair activities, discuss objectives, and address concerns
Serve as the Relationship Manager
Ensure compliance with the Terms and Conditions of the warranty/maintenance contract, including: System Administration, Inventory Management, Configuration Management, Site Management, User Support, Vendor Management, Operational Assessment, and System Planning
Coordinate service activities and enforce contract compliance
Manage and ensure compliance with response/restoration time commitments
Manage Emergency Service efforts and escalation procedures using available tools and resources
Provide analysis, recommendations, and fault diagnostic information to achieve 'Best-in-Class' system performance and utilization
Oversee Contract Renewals and Compliance (Governmental and Motorola contracting requirements and procedure)
Track and manage financials for service deliverables (overall budget, internal and third-party expenditures, profitability, etc.)
Responsible for P&L Performance and Accurate Forecasting
Work to set Targets / Goals
Assist Sales and Pre-Sale teams in proposal development for offering additional services to the State
Work directly with the customer on potential opportunities that do not require sales/pre-sale assistance (for both traditional and non-traditional services)
Collaborate with the project team during system implementation and expansion, including coordinating the launch of new services, managing conflicts (resources, schedule, deliverables), and providing appropriate assistance
Strong working knowledge of Motorola ASTRO25 systems and their customer applications
Working knowledge of Motorola’s Technology Roadmaps and their impact on future customer needs
General understanding of communications industry trends and their impact on future customer needs
Qualification
Required
5+ years experience as a System Technologist, System Manager, Customer Service Manager, or related customer contact position
2+ years of technical customer service experience
5+ years experience in one of the following: IP Networking, CAD, System Management, Network Engineering, Networking Equipment, Solution Architecture, ASTRO 25, WAVE VOIP, LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, System Technologist, IT, Motorola, Military experience, or Public Safety experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
Strong working knowledge of Motorola ASTRO25 systems and their customer applications
Working knowledge of Motorola's Technology Roadmaps and their impact on future customer needs
General understanding of communications industry trends and their impact on future customer needs
Must possess excellent interpersonal, negotiation, presentation, and communications skills, both oral and written
Ability to be a collaborative team member while aggressively working across Motorola organizations to proactively solve customer problems
Must be able to obtain background clearance as required by the government customer
Preferred
2+ years experience with Motorola ASTRO25 system administration and operation, with Motorola training and certification
Associates degree from an accredited college or university in Electrical Engineering Technology or a related field
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Government Technology US
2026-01-17
2026-01-16
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