Foxys IT Services · 16 hours ago
IT Support Technician
Davie, FL
Contract
Onsite
New Grad, Entry LevelFoxys IT Services is seeking an IT Support Technician to provide on-site technical support for end users. The role involves troubleshooting hardware, software, and network-related issues while ensuring high-quality customer service in accordance with client SLAs.
Information Technology & Services
Responsibilities
Provide on-site technical support for end users, including desktops, laptops, peripherals, and mobile devices
Perform basic troubleshooting of hardware, operating systems, software applications, and connectivity issues
Install, configure, replace, and upgrade IT equipment such as PCs, laptops, monitors, printers, docking stations, and accessories
Support Windows operating systems and standard corporate applications
Assist with user account-related requests, including password resets and access issues, following established procedures
Escalate incidents to Level 2 or specialized teams when required, ensuring proper documentation
Log, track, and update tickets accurately in the service management system
Perform basic asset management activities, including inventory updates, tagging, tracking, and equipment lifecycle support
Support workstation moves, adds, and changes (MAC activities)
Follow IT policies, security guidelines, and compliance requirements
Provide professional customer service and clear communication with users and stakeholders
Support additional IT tasks as requested by the client within the scope of desk-side support
Qualification
Required
Previous experience in Desk Side Support, IT Support, or Technical Support (Level 1)
Basic knowledge of Windows OS and common enterprise applications
Familiarity with hardware troubleshooting for desktops and laptops
Understanding of ticketing systems and ITIL-based support processes
Strong customer service and communication skills
Ability to work independently in an on-site environment
Basic understanding of networking concepts (LAN, Wi-Fi, printers)
Flexibility to support different sites and tasks as required
Experience with Active Directory (basic user administration)
Knowledge of Office 365 or similar productivity suites
Company
Foxys IT Services
Foxys is an IT company adaptable to the constant mutations in the technology market.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase