The Kraft Group & Affiliates · 9 hours ago
Customer Service Representative - Dropship
Worcester, MA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $33/hr
0+ years expThe Kraft Group & Affiliates is seeking a Customer Service Representative - Dropship to serve as the primary liaison between customers and vendors. The role involves providing exceptional customer service and overseeing order fulfillment processes to ensure timely purchasing, invoicing, and delivery of products sourced from external suppliers.
Responsibilities
Process purchase orders, vendor invoices, and customer billing accurately and in a timely manner
Serve as the primary contact for customer inquiries related to vendor-supplied products
Coordinate with vendors to confirm product availability, pricing, and delivery timelines
Monitor order status and proactively communicate updates to customers
Maintain accurate customer records by updating account information as applicable
Attract potential customers by answering product and service questions and providing information on how those products and services may benefit them
Provide timely feedback to company stakeholders regarding at risk items, service failures or customer concerns
Special projects and assignments as business dictates
Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA
Qualification
Required
High School Diploma/ Equivalent required
0-2 years of experience in Customer Service
Excellent communication skills and presentation skills
Application knowledge and skill for computer data entry
Ability to work in a fast paced environment
Ability to work independently
Preferred
Previous experience with a dropship ecommerce model preferred
Prior computer data entry experience preferred
Company
The Kraft Group & Affiliates
In 1965, Robert Kraft graduated from the Harvard Business School and began laying the foundation for starting companies based on working with customers in a highly personalized way.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eileen Casey
Chief Tax Officer
Joey Cohen
Partnerships Coordinator
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