Memorial Health · 17 hours ago
MENTAL HEALTH SECURITY CLERK - IP TECH
Springfield, IL
Full-time
Onsite
Entry Level
2+ years expMemorial Health is dedicated to providing a safe and secure environment for patients and staff. The Mental Health Security Clerk is responsible for maintaining security, managing communication, and ensuring the safety of the unit.
EducationHealth CareHealth DiagnosticsHospitalMedicalNon ProfitPrimary and Urgent CareWellness
Responsibilities
Maintain a visible presence on the unit to enhance security and support
Answer telephones and direct unit traffic effectively
Enter patient orders into the electronic medical record accurately and in a timely manner
Intervene in challenging and sometimes physical situations to ensure the safety of all individuals on the unit
Control entry and exit of colleagues and visitors to the unit
Check in visitors and ensure all belongings are properly stored before granting access
Monitor unit surveillance and cameras, alerting colleagues to potential safety issues
Provide a visible deterrent to prohibited activities
Report any security or safety risks to all staff
Assist in maintaining a safe environment and report unsafe conditions
Under the direction of the Registered Nurse, use verbal de-escalation techniques to manage disputes and diffuse potentially violent situations
Physically manage combative or violent individuals as necessary, under the guidance of the Registered Nurse
Conduct searches of persons, patient belongings, and rooms to ensure safety
Promptly greet others in a friendly manner
Use AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet & Feet to direct others
Respond to questions and provide direction within the scope of the role
Facilitate accurate and professional communication with nursing staff, physicians, patients, and visitors through various methods
Use the Physician Profile to ensure accurate paging of physicians
Prioritize stat orders and immediate needs
Accurately process orders and input data into the electronic medical record
Maintain accurate paper records for non-computerized items
Refer patient/visitor concerns to nursing or customer service staff
Direct news media inquiries to nursing or public relations staff
Assemble admission chart packs and ensure patient identifiers are on all forms
Scan patient documents to Medical Records
Gather and copy necessary paperwork for patient transfers to other units and facilities
Manage sensitive and confidential patient and family information
Collaborate with Nursing Material Specialists to ensure adequate supplies are available
Review new supplies and equipment upon arrival, validating accuracy and placement
Send service requisitions to interdisciplinary departments
Facilitate equipment maintenance with Biomed or the appropriate department
Complete basic patient care tasks as directed by the registered nurse
Serve, monitor, and collect food trays and utensils
Respond to call lights and bed/chair alarms
Provide direct patient observation and complete observation rounds as delegated
Assist in safety checks upon patient admission and room checks
Expedite timely patient admission, discharge, and transfer to facilitate flow
Participate in quality improvement activities by maintaining logs and statistical records
Act as a preceptor as needed
Handle medications from the pharmacy, ensuring they are secured or delivered to licensed staff
Assist with stocking unit supply stations
Comply with established policies, procedures, standards, and guidelines
Follow the chain of command
Utilize time and resources effectively and efficiently
Maintain cleanliness of the unit, service areas, and equipment
Collaborate with all members of the healthcare team
Support and participate in planned changes enthusiastically
Accept responsibility for the timely completion of assigned tasks
Perform other related work as required or requested
Qualification
Required
High school diploma or GED
Basic Life Support (BLS) Certification within 30 days of job placement
Successful completion of Safety First Training within 30 days of hire and annually thereafter
Minimum of two years of experience as a security officer, in law enforcement, or in the military
Ability to remain calm and collected in stressful situations, utilizing rational thinking and decision-making
Skill in managing and prioritizing multiple incidents/tasks simultaneously
Strong verbal and written communication skills for effectively interacting with a diverse range of people, including handling emotional situations
Proficiency in applying de-escalation techniques
Ability to maintain a high level of confidentiality
Physical capability to perform prolonged standing, sitting, lifting patients, and restraining patients as necessary
Excellent interpersonal and customer service skills
Proficient with personal computers and software, including Microsoft Excel, Word, Outlook, and PowerPoint
Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines
Preferred
An associate's or bachelor's degree
One year of secretarial or comparable clerical experience
At least one year of Memorial Health security experience
Knowledge of medical terminology
Company
Memorial Health
Memorial Health offers patient care, education, and research services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Charles D. Callahan, PhD, MBA, FACHE
President Memorial Hospital Group/President & CEO Springfield Memorial Hospital
Edgar J. Curtis
President and Chief Executive Officer
Recent News
2025-12-11
2025-11-10
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