Russell Tobin · 1 day ago
Operational Support Expert/Operations Coordinator III
United States
Full-time
Remote
Entry, Mid Level
$35/hr - $42/hr
2+ years expRussell Tobin is seeking an Operations Coordinator III/Operational Support Expert for their client in the Tech industry. The role involves providing high-quality support to partners, troubleshooting issues, and improving operational processes to enhance partner experience.
ConsultingHuman ResourcesLegalStaffing Agency
Responsibilities
Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact
Respond to inbound partner inquiries about product features, bugs, etc
Troubleshoot complex issues and translate pain points to effectively resolve issues
Spot trends in partner issues and communicate feedback to cross-functional teams
Operationalize processes to improve partner experience
Improve our support workflows around issue resolution and product insights
Develop product and issue specialization to improve the quality of support
Help build and maintain a central knowledge base
Train new employees on current workflows, standard processes, and internal tools
Qualification
Required
At least 2+ years of experience in operations, customer support, technical support, or account/partner management
Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions
Experience using Excel and/or basic data & insights tools
Adept at navigating complex and ambiguous situations
Excellent written and verbal communication skills
Strong attention to detail
Proactiveness, adaptability, learning mindset
Fluency in English in a business environment
Preferred
Experience in the media industry, support or operations
Experience with APIs
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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