Pharmacy Alternatives · 9 hours ago
Account Manager / Behavioral Health and IDD
Louisville, KY
Full-time
Onsite
Mid Level
$70K/yr - $75K/yr
3+ years expPharmacy Alternatives is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities. The Account Manager is responsible for cultivating and maintaining strategic client relationships, ensuring retention of clients, and driving resident adoption within the organization.
Health CareMedicalPharmaceutical
Responsibilities
Works with the Director, Account Management in developing strategies that result in retention of assigned PharMerica/Pharmacy Alternative Clients
Works with the IDD team to manage PharMerica’s/Pharmacy Alternatives’ clients and customers
Conducts and documents meetings with assigned clients
Works directly with key PharMerica/Pharmacy Alternatives teams to deliver on client commitments and to meet service-level agreements
Owns client issue escalation and resolution process
Prepares for and participates in a client review process to include maintaining documents for such review
Documents Client retention, upselling activities, and interactions, in PharMerica’s/Pharmacy Alternatives’ designated CRM platform
Owns proving insight and recommendations on pricing negotiation and contract renewals
Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
Prepares quarterly business review materials and client engagement call materials as assigned
Conducts routine client-facing training for PMC/PAL products, tools and resources
Provides educational materials to facilitate compliance with PMC procedures, tools and resources
Supports solution selling or up-selling of PMC/PAL products and services
Ensures an overall positive experience for the assigned client base
Works collaboratively with clients and key PharMerica/Pharmacy Alternatives management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions
Compiles Client reports and assists with CRM data management and issue resolution management
Attend PharMerica corporate/networking events and conferences, as needed
Mentor other associates as needed or required
Performs other tasks as assigned
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Qualification
Required
Bachelor's Degree in business or related field
3 or more years' experience in client management or sales in Long-Term Care or related industries
Ability to present to all levels of management
excellent time-management skills
basic computer skills
advanced Microsoft Office proficiency
outstanding problem solving skills
experience in root cause analysis
able to collaborate cross-functionally
experience working within a team
customer service orientation
adaptability
interpersonal/communication orientation
planning/organizing
results oriented
problem solver
training and development focused
effective decision-maker
commitment to process improvement
innovative
organizational/job knowledge
Preferred
MBA
previous experience in a client management, customer service, or client support role
previous experience in a client support role within a healthcare setting or other business-to-business setting
SalesForce and Axiom experience
previous experience in a project management and client-facing customer service role
strong background in administrative management with the ability to manage multiple priorities and deadlines at once
strong experience in business writing
Benefits
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Company
Pharmacy Alternatives
Pharmacy Alternatives serves individuals with intellectual and developmental disabilities.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase