Groundworks · 19 hours ago
Service Solutions Technician
Livonia, MI
Full-time
Onsite
Entry Level
$120K/yr - $120K/yr
1+ years expGroundworks is North America's leading foundation repair and water management specialist. The Service Solutions Technician role involves supporting customers post-installation by inspecting and maintaining foundation repair and water management systems, while providing consultative solutions to ensure high-quality customer care.
Building MaintenanceConstructionService Industry
Responsibilities
Execute appointments scheduled with customers
Travel to customers' home based on assigned appointments
Build long-term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non-warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
Other duties as assigned
Qualification
Required
Current Certified Field Inspector (CFI)
High school diploma or GED or equivalent experience
A valid, non-restrictive Driver's License is required
Preferred
1 or more years of proven sales experience preferred but not required
Construction/Home Improvement experience preferred
Proven customer relations experience preferred
Benefits
Medical
Dental
Vision
Long/Short Term Disability
Life insurance
401(k) with a company match
PTO after applicable waiting periods
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Company
Groundworks
At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis Roberts
2023-02-01Private Equity
Leadership Team
Steve Bertolacci
Director of Data Enablement
Recent News
GlobeNewswire
2024-05-24
Company data provided by crunchbase