Global Relay · 1 day ago
Design Operations Manager
New York, New York, United States
Full-time
Onsite
Mid, Senior Level
$120K/yr - $170K/yr
7+ years expGlobal Relay has set the standard in enterprise information archiving with industry-leading solutions. As a Design Operations Manager, you will drive design operations within a global team, collaborating with leadership to optimize processes and enhance team efficiency.
EdiscoveryEnterprise Software
Responsibilities
Conduct ongoing internal research to identify evolving design and research challenges and opportunities for process unification and efficiency gains
Collaborate with design leadership to prioritize initiatives, maintain a backlog and roadmap of operational projects, and drive strategic decision-making
Scope, design, and implement operational initiatives, including:
Standardizing and optimizing design and research processes across distributed teams
Evaluating and implementing tools and technologies to enhance team efficiency
Developing templates and workflows for recruitment, onboarding, and career development to foster team growth
Proposing improvements to design output quality and impact
Showcasing success stories to promote design and research impact across the organization
Creating and delivering training content on design best practices, tools, and methodologies
Establishing benchmarks and tracking key design metrics to inform operations decisions
Setting standards for onboarding new designers and researchers, and collaborating with the CDO and design leadership to optimize team structure
Monitoring and measuring the success of design operations initiatives and staying up-to-date with industry trends and emerging technologies to maintain the team's innovative edge
Qualification
Required
7+ years of experience in DesignOps or a related field, with a proven track record of delivering successful projects
A portfolio or case study demonstrating expertise in DesignOps, including process and results
Proficiency in a range of tools (e.g. Miro, Confluence, Figma) and a willingness to adapt to new technologies
Strong foundation in user-centered design principles, UX, and UX Research methodologies
Excellent written and verbal communication skills, with the ability to document and share processes in a clear and engaging way
Strong interpersonal skills, including active listening, trust-building, and collaboration facilitation
Ability to drive buy-in and support for operational initiatives, with a talent for influencing stakeholders
Strategic thinking, balanced with tactical operational expertise, and the ability to prioritize tasks in a dynamic environment
Strong problem-solving, organizational, and time management skills, with experience in managing multiple projects and deadlines
Knowledge of change management principles, methodologies, and tools, with experience in implementing organizational change
Ability to work independently, with the judgment to know when to seek guidance and input from others
Preferred
Experience in enterprise product development is highly desirable, with a background in design or research being a significant plus
Benefits
Comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance
Annual allotted vacation days, which increase based on tenure
Paid sick days
Maternity/parental leave enhanced program
Commuter benefits
Corporate bonuses
401(k)-retirement plan with company contribution matching
Subsidized meal program, courtesy of our in-house culinary team
Company
Global Relay
Global Relay offers compliance messaging and message management, including archiving, audit and e-discovery for the financial sector.
1001-5000 employees
H1B Sponsorship
Global Relay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Warren Roy
CEO & Founder
Alex Viall
Chief Strategy Officer (CSO)
Recent News
2025-11-12
2025-10-27
Company data provided by crunchbase