ServiceNow · 21 hours ago
Staff Inbound Product Manager - CPQ Pricing
Santa Clara, CA
Full-time
Hybrid
Lead/Staff
$166K/yr - $291K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. They are seeking a Staff Inbound Product Manager for Pricing to lead the product management for their Configure Price Quote product suite, focusing on customer needs and AI-driven solutions to enhance pricing workflows.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Research and discover customer pain points, problems and use cases that can be solved by CRM and Industry solutions. Explicitly document use cases and detailed requirements including customer examples
Evolve the vision for Pricing as part of CPQ, spanning Price Management and Configuration, Price Execution and Pricing Intelligence capabilities supporting different business models (subscriptions, consumption, hybrid). Define how predictive analytics, ML models, and agentic AI capabilities will elevate these pricing workflows
Develop business cases for investment and present recommendations to senior leadership to inform product strategy and roadmap. Incorporate the value of AI‑powered features, model‑driven insights, and agentic automation
Adopt an AI first approach to solve real problems and drive value for our customers
Build and refine a backlog of validated ideas into clear MVPs and differentiated capabilities
Explore inorganic approaches (e.g., partnerships, integrations, acquisitions) that accelerate value delivery
Partner with engineering and UX to bring CRM agentic workflows to life
Write clear and actionable product requirements and solution designs that efficiently and accurately inform design and development
Validate designs and prototypes with customers and partners
Collaborate with other ServiceNow product teams on cross-dependencies
Manage and track release execution, manage risks, and ensure high-quality delivery
Collaborate with outbound PMs to define enablement strategy and content
Partner with marketing, enablement, and customer success to drive adoption
Develop collateral and positioning that define the 'whole product/solution.'
Support pricing, packaging, and licensing strategies in collaboration with GTM teams
Work closely with Outbound PM and Customer Success to facilitate Customer Advisory Board (CAB) and Product Advisory Council (PAC) Meetings
Drive design partnerships with strategic customers across industry verticals
Engage with sales reps, managers, and operations teams to champion the product and to understand how it is used in the field
Identify GTM and customer adoption challenges
Act as the voice of customer throughout the product lifecycle
Qualification
Required
8+ years of software product management experience
Must have experience in CPQ with a focus on pricing capabilities
5+ years of experience building CRM and enterprise software products (e.g. salesforce automation, CPQ, order management, PRM, eCommerce, subscription management)
Exposure to building AI-driven product capabilities is a strong plus. Including defining functional AI use cases, specifying how models are leveraged, or working with agent‑based workflows
Experience building software products on a platform
Excellent prioritization skills with the ability to say 'no' while driving clarity on 'why'
Proven ability to transform requirements into roadmaps, balancing strategy with execution
Strong written and verbal communication skills to internal and external audiences including senior executives and sponsors
Curiosity about customer needs and a track record of building customer-centric solutions
Experience with Agile/Scrum practices; certification not required
Ability to think critically, thrive in ambiguity, and influence without authority
Experience with predictive analytics, ML models, agentic AI, or AI‑enhanced pricing workflows is highly desirable
Willingness to travel
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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