Travelers · 1 week ago
Major Case Specialist – General Liability
CA - Irvine
Full-time
Hybrid
Senior Level, Lead/Staff
$104K/yr - $172K/yr
10+ years expTravelers is a leading property casualty insurer with a long-standing reputation for customer care and community engagement. The Major Case Specialist will be responsible for investigating and resolving complex Specialty claims while ensuring compliance with quality standards and regulations. This role involves direct claim handling, negotiation, and providing expert guidance to other claim professionals and stakeholders.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Directly handle assigned severe claims of varying severity and complexity with potential exposures ranging from$500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value
Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential
Interview witnesses and stakeholders; take necessary statements, as strategically appropriate
Complete outside investigation as needed per case specifics
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts
Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation
Maintain claim files and document claim file activities in accordance with established procedures
Develop and employ creative resolution strategies
Responsible for prompt and proper disposition of all claims within delegated authority
Negotiate disposition of claims with insureds and claimants or their legal representatives
Recognize and implement alternate means of resolution
Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure
Establish and maintain proper indemnity and expense reserves
Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance
Manages litigated claims
Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers
Apply litigation management through the selection of counsel, evaluation
Actively and enthusiastically mentor/train less experienced cargo claim professionals
Conducting field office training sessions as requested
Consult with Manager on use of Claim Coverage Counsel as needed
Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims
Recommend appropriate cases for discussion at roundtable
Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense
Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others
Utilize evaluation documentation tools in accordance with department guidelines
Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements
Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
Perform other duties as assigned
Qualification
Required
Bachelor's Degree
10+ years claim handling experience with 5-7 years experience handling serious injury and complex liability claims
Extensive working level knowledge and skill in various business line products
Excellent negotiation and customer service skills
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims
Able to make independent decisions on most assigned cases without involvement of supervisor
Openness to the ideas and expertise of others and actively solicits input and shares ideas
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms and effective claims handling practices
Demonstrated strong coaching, influence and persuasion skills
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Can adapt to and support cultural change
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information
Analytical Thinking - Advanced
Judgment/Decision Making - Advanced
Communication - Advanced
Negotiation - Advanced
Insurance Contract Knowledge - Advanced
Principles of Investigation - Advanced
Value Determination - Advanced
Settlement Techniques - Advanced
Legal Knowledge - Advanced
Medical Knowledge - Intermediate
Four years bodily injury litigation claim handling experience or comparable claim litigation experience
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase