Qualifacts · 21 hours ago
Sr. Revenue Cycle Relationship Manager (EHR platform)
Tampa
Full-time
Hybrid
Mid, Senior Level
4+ years expQualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity and compliance. The Senior Revenue Cycle Relationship Manager is responsible for overseeing customer revenue cycle relationships, managing accounts, driving client engagement, and ensuring effective service delivery.
Health CareInformation TechnologySoftware
Responsibilities
Assess agencies billing requirements, EDI files, and other RCM process, seek collaborative solutions, and prepare and present recommendations
Resolves complex concerns with partners and team members with minimal support from leadership to ensure a productive revenue cycle
Responsible for developing complex mitigation plan for RCM risks (functional gaps and inefficiencies) associated with the revenue cycle)
Navigate all levels of the organization and Qualifacts to meet customer engagement and escalation needs
Accountable for identifying and facilitating growth opportunities
Accountable as primary resource for communication points with existing Customers across all business segments
Accountable for the ongoing satisfaction and growth of Customer engagements
Accountable for support of growth and bookings targets
Navigate all levels of a Customer organization for engagement with all Stakeholders
Navigate Qualifacts to meet Customer engagement needs
Secure in managing change and solutioning for Customer and Qualifacts obstacles/objections including communication and monitoring/controls
Conduct regular ‘partnership reviews’ with Customers to exhibit value in terms of Adoption, Support and Performance
Remain up-to-date and able to navigate industry standards aligned with Customer needs
Qualification
Required
Bachelor's degree, plus 4 years of related experience in client success, account management in healthcare or RCM industry; or master's degree and 2 years of related experience
Experience in a customer facing role in healthcare with increasing levels of responsibility using EHR applications for medical billing, or Behavioral Healthcare billing
Experience with state billing requirement and insurance standards across different states
Deep understanding of revenue cycle management processes and healthcare billing with proven success with increasing complex accounts
Exhibits advanced RCM knowledge
Exhibits expert software knowledge
Possess wide-ranging experience, using in-depth professional knowledge, acumen, concepts and company objectives to develop, resolve complex customer clinical and business requirements
Can proactively analyzes the client's financial health on a monthly basis to identify reimbursement trends, patterns of denials and to develop an intimate understanding of the factors that are contributing to the clients' financial performance
Understand the interrelationships of different EHR functionality and impacts
Competent with reporting and data analytics in support of engagement requirements
Competent with contractual terms/language, obligations and legal/risk management
Competent in Financial Statement (i.e., P&L, Balance Sheet, revenue & expense) results and terminology
Competent in all aspects of Customer and Qualifacts compliance needs – including GAAP, Medicare/payer requirements, and State and Federal mandates
Serve as advisor on complex customer issue analysis that requires evaluation of identifiable factors
Devise solutions based on limited information and adapt existing approaches to resolve issues
Use advanced knowledge to evaluation, judgment, and interpretation to select right course of action
Will work across the organization with various key department on Regional model
Excellent customer service skills
Excellent written and oral communication skills
Ability to think quickly and logically to ensure solutions identified
Strong attention to detail and follow-through skills
Customer-focused mindset with a passion for delivering exceptional client service
Strong organizational and project management abilities
Strong analytical skills with the ability to interpret data and trends
Preferred
Exposure to behavioral/mental health care strongly preferred
Act as an informal team lead; engagement of activities may involve interaction with leaders of larger scale organization
Serve as the liaison for cross department new feature operational readiness
Company
Qualifacts
Qualifacts is a EHR software and data solutions provider to enhance the well being of individuals and communities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-09-26Acquired
Leadership Team
Jeremy Landa
Chief Financial Officer
Rob Friedman
VP of Engineering
Recent News
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