Blue Inc · 2 days ago
Field Engineer Tier 3
Cleveland, OH
Full-time
Onsite
Mid, Senior Level
$77K/yr - $85K/yr
5+ years expBLUE TECHNOLOGIES is seeking an experienced Field Engineer Tier 3 to join their dynamic team. This role involves providing advanced technical support and maintaining complex IT infrastructure and network systems for enterprise clients, requiring deep expertise in networking and cloud technologies.
E-CommerceFashionInternetRetail
Responsibilities
Serves as the point of escalation of Helpdesk that requires physical support
Provides basic technical support to clients on site or via phone, email, and remote access tools, ensuring timely resolution of complex issues related to hardware, software, networking, and cloud services
Maintains all customer IT information in IT Glue, to be used by Helpdesk and other engineering resources
Escalates unresolved issues to Project Engineer Tier 1
Works daily with the customer and Tier 3 Helpdesk Technicians in all aspects of day-to-day activities to resolve issues Install, configure and provide subject-matter expertise on the various systems, software and appliances
Install, configure and provide a basic level of understanding on the various systems, software and appliances
Work with vendors and internal stakeholders to ensure accurate, effective training content
Alert Service Coordinator and Service Manager as appropriate for escalation, emergency service and business opportunities
Follow company procedures for documenting time and services performed. Participating in meetings and training Help Desk staff
Relay client requests for purchase of additional services or equipment to Service Coordinator or Technical Account Manager as directed
Qualification
Required
Ability to pass test demonstrating strong written and verbal communications skills
Must have strong written and verbal communication skills
The ability to multitask in a high-pressure deadline driven environment
5-7 years IT support experience to include over 100 billable hours and 50 field support hours
Advanced level of Windows desktop support (end-user computing) – Windows 10, Windows 11, and virtual desktops, including VPN connectivity, Office 365 Suite, printers, network connectivity, profile and redirection management, windows updates
Intermediate level of Server support – Server 2012 – Current, Active Directory, DHCP, DNS, RDP, SQL and VPN
Intermediate level of Networking trouble shooting. Ping, Trace Route, VLAN's
Ability to work as scheduled sitting, standing, stooping, lift and carrying 35 lbs., use a keyboard, and speak on the phone
Ability to travel to client site using private vehicles, hired vehicles, walking or public transit
3 Microsoft or other exams completed at hire
Preferred
Other IT-related certifications a plus
Prior experience with managed service provider processes & work-flows – including ticket lifecycle, dispatch, time entries, change management, escalation workflows, SLA management a plus
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
Blue Inc
Blue Inc is one of the fastest growing UK based retailers in the young fashion market, with an expanding overseas and internet business.
1001-5000 employees
H1B Sponsorship
Blue Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase