York Solutions, LLC · 16 hours ago
User Experience Researcher
Minneapolis, MN
Contract
Hybrid
Mid Level
$50/hr - $80/hr
4+ years expYork Solutions, LLC is seeking a User Experience Researcher to support enterprise platforms and internal tools. The role focuses on understanding and improving complex, workflow-driven systems used by internal teams and business partners, requiring collaboration with product managers, designers, and engineers to inform product and design decisions.
ConsultingInformation ServicesInformation Technology
No H1B
Responsibilities
Lead and execute end-to-end UX research across discovery, concept validation, and evaluative phases for enterprise products
Partner closely with product managers, designers, engineers, and business stakeholders to define research questions and aligning to product and business outcomes
Clear objectives, parameters, constraints, etc. Aligning to any relevant KPI's, outcomes that the business / product team is working towards / measuring
Conduct qualitative and quantitative research using methods such as interviews, contextual inquiry, journey mapping, usability testing, surveys, and data analysis
Investigate complex workflows, business processes, and operational systems to uncover user needs, pain points, and opportunities
Synthesize research findings into clear, actionable insights, frameworks, and narratives that inform product and design decisions
Advocate for user-centered decision-making within product teams, balancing user needs with business and technical constraints
Navigate ambiguity and evolving problem spaces, delivering research impact in fast-moving, iterative environments
Contribute to a culture of evidence-based, human-centered practice across UX, product, and engineering teams
Qualification
Required
4+ years of experience as a UX Researcher supporting enterprise software, internal tools, or B2B platforms
Strong experience researching complex workflows, data-rich interfaces, and process-driven systems
Proficiency in a range of qualitative and quantitative research methods and when to apply them
Proven ability to collaborate effectively with designers, product managers, engineers, and business stakeholders
Strong portfolio or case studies demonstrating enterprise research work, problem framing, and impact on product decisions
Ability to work independently as a contractor and deliver high-quality research outcomes with minimal supervision
Contextual Interviews
User Research
Strong communication skills, with the ability to clearly articulate insights, implications, and trade-offs
Preferred
Experience researching systems that support store operations, supply chain, finance, HR, or other enterprise domains
Strong skills in research synthesis, sensemaking, and storytelling for cross-functional audiences
Experience working in agile or iterative product development environments
Experience working with distributed teams
Benefits
BCBS Medical with 3 Plans to choose from (PPO and High deductible PPO plans with Health Savings Program)
Delta Dental plan with 2 free cleanings and insurance discounts
Eye Med Vision with annual check-ups and discounts on lens
Life and Accidental Death Insurance paid by company
John Hancock 401(k) Retirement Plan with discretionary company match
Voluntary Insurance programs such as: Hospital Indemnity, Identity Protection, Legal Insurance, Long Term Care, and Pet Insurance.
Flexible work environment with some remote working opportunities
Strong fun and teamwork environment
Learning, development, and career growth
Company
York Solutions, LLC
With 36 years of expertise, York Solutions stands as a leading Technology Consulting Firm, dedicated to providing tailored technology and talent solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Walker
Chief Executive Officer
Bill Carr
Chief Administrative Officer and Chairman of the Board
Company data provided by crunchbase