Care.com · 1 day ago
Customer Care Specialist - Hybrid
Dallas, TX
Full-time
Hybrid
Entry Level
$20/hr - $22/hr
1+ years expCare.com is a consumer tech company focused on solving the challenge of finding great care for loved ones. The Customer Care Specialist will provide exceptional service to members through various communication channels, guiding them to relevant benefits and services while maintaining high standards of customer satisfaction.
Child CareElder CareHousekeeping ServicePetTutoring
Responsibilities
Answering inbound calls with a smile, delivering professional and empathetic customer service
Assessing member needs by utilizing active listening, probing, and problem-solving skills and providing education and guidance related to the presenting need
In between calls, assisting members who submit requests via email/web/chat
Verifying member eligibility for our services, recording request in our CRM system, and providing details about benefits based on individual benefits plans
Maintain consistent adherence to metric standards, including service level agreements, call abandonment rates, and average speed to answer, to ensure the highest quality member satisfaction
Fulfill any additional responsibilities assigned by management
Qualification
Required
High emotional intelligence and strong communication skills, both written and verbal
Team-player, with a passion for delivering exceptional customer service
Exceptional analytical, organizational and time management skills
Strong change agility and ability to pivot quickly as needed
Comfortable in a fast-paced environment
Comfortable meeting or exceeding daily and weekly KPI benchmarks
Open to feedback, ongoing learning, and comfortable asking questions
Reliable and consistently punctual
Independent judgment and discretion
Preferred
Bachelor's Degree preferred, or relevant work experience in lieu of a degree
1-3+ years of client service experience, preferably in a human services field
Benefits
Health insurance coverage
Life and disability insurance
A generous 401K employer matching program
Paid holidays
Paid time off (PTO)
Company
Care.com
Care.com is where families go to find care and where caregivers go to find meaningful work.
1001-5000 employees
H1B Sponsorship
Care.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (8)
2023 (21)
2022 (20)
2021 (25)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$156.85MKey Investors
CapitalGIVPNew Enterprise Associates
2019-12-20Acquired
2016-06-29Post Ipo Equity· $46.35M
2014-01-24IPO
Leadership Team
Michelle Arbov
Chief Financial Officer
Digesh Kapadia
Director of DevOps
Recent News
trinityventures.com
2026-01-20
San Diego Union-Tribune
2025-10-27
Company data provided by crunchbase