In-Telecom · 17 hours ago
MSP Onboarding Technician
Louisiana, United States
Full-time
Onsite
Entry, Mid Level
$24/hr - $31/hr
2+ years expIn-Telecom is a consulting company focused on managed services, and they are seeking an MSP Onboarding Technician to execute the technical onboarding of new clients. This role involves performing technical discovery, documentation, and deployment of MSP tools and services to ensure a smooth transition into managed services.
Information TechnologyProfessional ServicesTelecommunications
Responsibilities
Execute the technical onboarding of new MSP clients, ensuring a smooth and consistent transition into managed services
Perform detailed technical discovery of client environments using approved discovery tools and onsite assessments
Deploy, configure, and validate MSP tools and platforms in accordance with internal standards
Collaborate with Project Managers to align technical execution with onboarding timelines, scope, and client expectations
Document client environments, configurations, assets, and findings in the company documentation platform
Identify technical risks, gaps, or remediation needs and escalate findings to project and leadership teams
Perform comprehensive technical discovery during MSP onboarding engagements using Network Detective and onsite validation
Deploy and configure MSP tools including RMM, Auvik, Liongard, Phin, Avanan, backup platforms, and DUO MFA
Validate successful deployment and proper operation of monitoring, security, backup, and alerting systems
Troubleshoot onboarding-related issues and coordinate resolution with internal teams
Accurately document client environments, assets, configurations, credentials, and diagrams in Hudu
Ensure documentation meets internal standards and is completed in a timely manner
Maintain clear records of onboarding tasks, findings, and completed work
Work closely with Project Managers to align technical execution with onboarding plans
Communicate technical findings, risks, and remediation recommendations clearly to internal stakeholders
Participate in onboarding handoffs to service and support teams to ensure continuity
Follow established onboarding procedures, checklists, and best practices
Participate in post-onboarding reviews and process improvement initiatives
Identify recurring onboarding issues or inefficiencies and recommend improvements
Lifting up to 50 lbs., bending, twisting, and standing during onsite work
Travel to client locations and back to headquarters, averaging 30–60 miles one way
Occasional out-of-town travel may be required depending on client location and onboarding scope
Ability and willingness to work outside of standard business hours, including evenings or weekends, as required by onboarding schedules or client needs
Qualification
Required
Associate's degree in Information Technology or related field, or equivalent experience
2+ years of experience in an MSP or comparable IT services environment
Hands-on experience with Windows workstations and servers
Working knowledge of Active Directory, Microsoft 365, DNS, DHCP, and basic networking concepts
Experience deploying or supporting MSP tools such as RMM, endpoint security, backups, and MFA
Strong troubleshooting and problem-solving skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong attention to detail and commitment to documentation accuracy
Valid driver's license
Preferred
Prior experience performing MSP client onboardings
Experience with: Hudu documentation, Auvik, Liongard, Phin, Avanan, Axcient, Datto, and ConnectWise SaaS Backup, DUO MFA
Exposure to Microsoft 365 migrations, Azure, Entra ID, and SharePoint
Networking experience involving firewalls, switches, and wireless access points
Relevant certifications such as CompTIA A+, Network+, Security+, or equivalent
Benefits
Medical
Dental
Vision
Life Insurance
Supplemental Life
Short Term Disability
Long Term Disability
401(k) with Company Match
Company
In-Telecom
In-Telecom is a full-service technology company providing Unified Communications solutions, Analytics, Security & Managed Provider Services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Torres
Chief Executive Officer
Recent News
Company data provided by crunchbase