Inbound Member Support Representative jobs in United States
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Insight Global · 2 days ago

Inbound Member Support Representative

positionUnited States
timeContract
remoteRemote
seniorityEntry Level
date1+ years exp

Insight Global is seeking a Remote Member Support Representative for a client that is one of the largest telehealth networks of registered dietitians in the country. In this role, you will provide support to members by answering their questions, rescheduling appointments, and creating a positive experience that empowers them to take control of their health.

EmploymentHuman ResourcesRecruitingSales
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H1B Sponsor Likelynote

Responsibilities

Answer inbound calls from members and address any support questions they have
Handle 60-70 tickets per day
Reschedule and schedule appointments for members when requested on the call
"Upsell" by scheduling packages of visits while members are on the phone
Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment
Assist Registered Dietitians with scheduling and rescheduling members as needed
Address any questions or concerns that members may have about tele-nutrition

Qualification

Inbound customer supportHandling sensitive informationCommunication skillsOrganizational skillsProblem solvingWork from home setupTechnical proficiencyAdaptabilityTime management

Required

All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher (no Chromebooks allowed)
1+ year of experience working in a high-volume inbound customer or member support role with the ability to be on the phones all day
Experience handling sensitive and confidential information in regulated industries such as healthcare, telecommunications, or financial services
Excellent communication skills via phone, email, and chat with the ability to connect with individuals from diverse backgrounds
Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
Adaptable to change - thrives in a fast-moving, start-up environment Experience with complex problem solving or analytical thinking
Dedicated work from home space that supports secure handling of sensitive information in accordance with company policies and applicable regulations

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
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Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase