iVenture Solutions · 20 hours ago
IT Help Desk Technician
Jacksonville, FL
Full-time
Hybrid
Entry Level
$37K/yr - $50K/yr
1+ years expiVenture Solutions is a high energy IT support company dedicated to serving local small and mid-sized businesses. They are seeking an IT Help Desk Technician to provide tech support and guidance to clients, ensuring timely problem resolution and documentation.
Information Technology
Responsibilities
Support Microsoft Windows desktop and server technologies
Consult with clients and offer guidance on technology use and best-practices
Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
Communicate the need for escalation promptly if you are unable to resolve the issue
Provide fast and friendly tech support to end-users, IT managers, and C-level executives
Typical Week: 85% help desk, 10% server/network support, 5% training/meetings
Qualification
Required
Bachelor's Degree, business related field preferred, or equivalent experience
Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
Well-rounded Microsoft desktop technology experience and user support
Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
Motivation and drive to develop yourself personally and professionally
Strong communication skills both verbal and written
Excellent customer service skills
Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel
Benefits
WFH Flexibility
Focus on Work/Life Balance
We match 4% on your 401K
Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
Comprehensive benefits package which includes paid life insurance and paid long term disability
Peerfit membership - providing free access to many local gyms and studios
Paid Maternity, Paternity and foster leave
Quarterly employee/family outings
Career Path road mapping
$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
Real Culture initiatives and recognition, not just pizza parties
360 degree feedback. You talk, we listen.
Mileage reimbursement
Super cool technology – virtual lab, paid certifications and training days
Company
iVenture Solutions
iVenture Solutions adaptive staff of delivers Managed IT and Cloud Services that are innovative, reliable, & business friendly.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gray Mabry
CEO
Mark Schnitzius
Co-Founder
Company data provided by crunchbase