Black Box · 16 hours ago
SATS Technical Specialist
MIAMI, FL, United States
Full-time
Onsite
Mid Level
3+ years expBlack Box is a trusted global solutions integrator and digital technology partner. They are seeking a SATS Technical Specialist to promote SATS offerings, conduct site visits, and maintain strong relationships with airport tenants while ensuring high levels of customer satisfaction.
Communications InfrastructureTelecommunications
Responsibilities
Promote SATS offerings to new and existing airport tenants
Conduct site visits, presentations, and consultations to assess customer needs
Prepare and deliver service proposals, quotes, and contracts
Maintain strong relationships with tenants and ensure high levels of customer satisfaction
Coordinate infrastructure-related projects including network installations, upgrades, and relocations
Serve as the liaison between tenants, internal teams, and third-party vendors
Track project milestones, manage timelines, and ensure successful delivery of services
Document project scope, deliverables, and outcomes
Manage SATS billing processes including service activation, invoicing, and reconciliation
Collaborate with finance and accounting teams to ensure accurate and timely billing
Maintain detailed records of service agreements, usage, and billing history
Assist in the development of billing policies and procedures
Qualification
Required
Associate or Bachelor's degree in Information Technology, Telecommunications, Business Administration, or related field
3+ years of experience in technical sales, project coordination, or telecom service delivery
Familiarity with airport operations and tenant services is a plus
Strong organizational and multitasking skills
Excellent written and verbal communication abilities
Proficiency in Microsoft Office Suite and project management tools
Preferred
Experience with structured cabling, network infrastructure, and telecom systems
Knowledge of billing systems and customer relationship management (CRM) platforms
Ability to interpret technical drawings and service plans
Bilingual (English/Spanish) preferred
Benefits
Comprehensive Total Rewards Program
Company
Black Box
Black Box is a global leader in digital infrastructure solutions, delivering network and system integration, managed services, and technology products to Fortune 100 and top global enterprises.
1001-5000 employees
H1B Sponsorship
Black Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2000-06-26Acquired
Leadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase