KeyBank · 5 days ago
Trainer, Loan, Payment, and Operational Services
Amherst, NY
Full-time
Hybrid
Mid, Senior Level
$48K/yr - $72K/yr
5+ years expKeyBank is a financial institution seeking a Loan, Payment, and Operational Services Training Facilitator. This role is responsible for developing, implementing, and facilitating comprehensive training programs while overseeing project tasks and collaborating across departments.
Banking
Responsibilities
Design and develop training materials, including manuals, e-learning modules, workshops, and seminars tailored to Loan, Payment, and Operational Services
Oversee training projects from start to finish, ensuring that milestones are achieved within the established timeline and budget
Conduct regular assessments to identify training needs and gaps across departments and create targeted training solutions
Measure the effectiveness of training programs through evaluations and feedback and prepare detailed reports for senior management
Arrange and manage training schedules, venues, and equipment to guarantee the smooth execution of training sessions
Maintain accurate records of training sessions, participant attendance, and feedback
Ensure all training programs comply with regulatory requirements and industry standards
Consult with department heads and stakeholders to communicate training objectives and updates
Manage training resources, including budgeting and procurement of materials and tools
Facilitate engaging and effective training sessions for employees across various departments, focusing on loan, payment, and operational services
Utilize diverse training methods, including interactive workshops, role-playing, and simulations to enhance learning experiences
Provide one-on-one mentorship and support to employees to help them apply learned skills to their roles
Work closely with all departments to ensure training programs meet their specific needs and objectives
Stay updated with industry trends and best practices to continuously improve training content and delivery methods
Qualification
Required
Bachelor's degree or equivalent experience
Training or leadership background
Success in technical subjects and ability to explain concepts clearly
Adaptable approach for different learning styles and behavior recognition
Commitment to a learning organization and team environment
Business, technical, and cross-functional skills for problem-solving and timely decisions; understanding of financial and performance metrics
Collaborative and independent work within and beyond defined job functions
Strong verbal and written communication with positive influence on large audiences
Ability to work with Leaders and in a high-paced environment with several initiatives
Preferred
Bachelor's degree in Business, Finance, Education, or related field
Minimum of 5 years of experience in a training facilitator role within a financial institution
Experience with Loan, Payment, and Operational Services operational systems
Excellent project management and organizational skills
Proficiency in Instructional designing and creating training programs
Knowledge of Loan, Payment, and Operational Services
Proficiency in MS Office Suite and e-learning platforms
Benefits
Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
Company data provided by crunchbase