Swagelok Alabama | Central & South Florida | West Tennessee · 19 hours ago
Customer Support Coordinator
Birmingham, AL
Full-time
Onsite
Entry Level
2+ years expSwagelok Alabama | Central & South Florida | West Tennessee is a leading provider of fluid system components and solutions. The Customer Support Coordinator will play a crucial role in enhancing customer experience by processing transactions, educating customers on products, and collaborating with internal teams to ensure timely service delivery.
Mechanical Or Industrial Engineering
Responsibilities
Accurately and promptly processing customer transactions (quotes, orders, and returns) using SAP
Communicating clearly and professionally via phone, email, and in-person with customers and internal teams
Reviewing customer requests and assessing our ability to meet project specifications, quality requirements, and terms
Educating customers on Swagelok products, terminology, features, and technical applications
Monitoring order fulfillment schedules and ensuring timely delivery
Utilizing CRM systems to maintain accurate documentation and support seamless collaboration
Offering feedback on how we can improve our training, policies, and procedures
Supporting strategic company initiatives and working on cross-functional projects
Coordinating with Sales & Service Centers, corporate teams, and factory contacts on behalf of customers
Living and demonstrating the Swagelok Core Values in everything you do
Qualification
Required
A passion for building authentic relationships and solving customer challenges
A proactive, detail-oriented mindset with strong organizational skills
Excellent communication - you're as comfortable on the phone as you are in a room
A collaborative spirit and the ability to work across teams with ease
2+ years of experience in customer service, technical support, or a similar role
A desire to grow personally and professionally within a values-driven company
Preferred
Experience with SAP and CRM tools is a plus, but not required - we'll train the right person
Benefits
Competitive compensation, benefits, and flexibility to support your life outside of work
Regular team gatherings, development opportunities, and a healthy dose of fun
Company
Swagelok Alabama | Central & South Florida | West Tennessee
As an authorized sales and service center for Swagelok® fluid system solutions, we deliver the highest quality fluid system solutions including fittings, valves, PTFE and PFA hose, regulators, tubing, quick connects, measurement devices, filters, and orbital welding.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase