Industrial Electric Mfg. (IEM) · 18 hours ago
Director, Regional IT Support
United States
Full-time
Remote
Director/Executive
10+ years expIndustrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. The Director, Regional IT Support is responsible for leading all regional IT operations and site support functions across IEM’s manufacturing, engineering, and corporate locations, ensuring reliable and responsive technology services.
AutomotiveElectronicsLogisticsManufacturing
Responsibilities
Provide executive leadership for all regional IT support and site operations
Own onsite IT services across all manufacturing, engineering, and corporate locations
Ensure consistent site uptime, service delivery, and user experience
Lead regional IT managers, site leads, and field support teams
Serve as the senior IT partner to regional and plant leadership
Own regional service delivery performance and escalation management
Ensure site-level adherence to enterprise ITSM processes and standards
Drive consistent support models across all regions
Ensure local execution aligns with enterprise architecture and security standards
Lead operational readiness for site expansions, relocations, and consolidations
Partner with Infrastructure Operations on onsite infrastructure needs
Support the deployment and operations of network, server, and platform services at regional sites
Ensure site environments meet reliability, security, and compliance requirements
Support manufacturing, engineering, and plant floor technology environments
Own regional incident response and site-level crisis management
Lead local outage response and recovery efforts
Partner with Infrastructure Operations on root cause remediation
Ensure site participation in disaster recovery and business continuity planning
Partner with Service Desk & ITSM on service intake, escalation, and performance
Partner with Infrastructure Architecture on site design standards and future-state planning
Partner with Security on site security controls and compliance
Partner with Finance and Business Partners on site investment planning
Build and lead a high-performing regional IT support organization
Develop regional IT leaders and future site IT managers
Establish a culture of accountability, customer focus, and operational excellence
Drive continuous improvement across site operations and support models
Qualification
Required
10+ years of IT operations or regional IT support experience
5+ years leading regional or multi-site IT organizations
Proven experience operating in manufacturing, industrial, or operationally critical environments
Experience supporting plant floor, engineering, and corporate technology environments
Strong background in onsite and field IT operations
Regional IT operations and service delivery leadership
Site infrastructure and plant technology support
Incident response and crisis management
Vendor and onsite partner management
Demonstrated executive-level communication and stakeholder engagement
Strong operational discipline and accountability
Proven ability to lead distributed, multi-site IT teams
Strong customer service and business partnership mindset
Preferred
Bachelor's degree in Information Technology, Engineering, or related field
Experience supporting mergers, acquisitions, and site integrations
ITIL or similar operational framework experience
Experience operating in highly regulated or safety-critical environments
Benefits
Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success
Company
Industrial Electric Mfg. (IEM)
Industrial Electric Mfg. is an electronic manufacturing company that provides electrical distribution equipment.
1001-5000 employees
H1B Sponsorship
Industrial Electric Mfg. (IEM) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (2)
2022 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Clayton Such
Chief Executive Officer
Warren (Jay) Potter
Interim Chief Financial Officer
Company data provided by crunchbase