Bimbo Bakeries USA · 17 hours ago
Supply Chain Service Coordinator
Rockwall, TX
Full-time
Onsite
New Grad, Entry Level
$28/hr - $28/hrBimbo Bakeries USA is a well-known company in the baked goods industry, producing popular brands like Arnold®, Brownberry®, and Sara Lee®. The Supply Chain Service Coordinator is responsible for managing customer-related service issues, ensuring order fill and quality, and maintaining customer satisfaction through effective communication and problem resolution.
E-CommerceHealth CareRetail
Responsibilities
Serve as the primary contact for sales & customer-related service issues with regard to order fill, quality, service delivery, etc
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment with distribution management, and following up to ensure resolution
Communicate and coordinate follow-up with functional teams as necessary (Manufacturing, Distribution, Sales, Customer/Account)
Prepare service reports by collecting and analyzing service issues and concerns
Ensure inbound and outbound products are correctly accounted for in BUSS and PC Data systems, including claims from the Sales team, receipts for inventory product, and more
Manage large amounts of incoming calls and emails
Build relationships of trust through open and interactive communication with all functional areas
Maintain a positive, empathetic, and professional attitude toward customers at all times
Respond promptly to inquiries by phone or email
Know our products and distribution processes/procedures to answer questions and resolve issues
Keep records of customer interactions, comments, and complaints
Complete other miscellaneous administration tasks as necessary
Qualification
Required
Customer support experience
Strong phone contact, email, and active listening skills
Customer orientation and ability to adapt/respond to different types of characters
Effective communication skills
Ability to multi-task, prioritize, and manage time effectively
Flexible working hours
High school diploma or equivalent
Preferred
college degree preferred
Benefits
Medical
Dental
Vision
Retirement Plan
Company
Bimbo Bakeries USA
Have you ever started your morning with a Thomas’® English muffin or bagel? Or bitten into the perfect slice of Sara Lee® bread? Do you break open a fresh box of Entenmann’s® donuts at family gatherings? If so, you’re already a fan of Bimbo Bakeries USA – the powerhouse behind these iconic brands! Bimbo Bakeries USA is part of Grupo Bimbo, the world’s largest baking company with operations in 35 countries.
Founded in 1945
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.25B2024-01-04Debt Financing· $1.25B
Leadership Team
Greg Koehrsen
Executive Vice President, Transformation and Commercial
Recent News
Food Business News
2025-11-19
bloomberglaw.com
2025-10-21
Food Business News
2025-10-09
Company data provided by crunchbase