Boston Medical Center (BMC) · 23 hours ago
Ambulatory Service Representative II - Orthopedic Surgery
Boston
Full-time
Onsite
Mid Level
$22.36/hr - $27.26/hr
3+ years expBoston Medical Center (BMC) is a major provider of trauma and emergency services in New England, committed to community-based care. The Ambulatory Service Representative II is responsible for coordinating patient access functions, including customer service, patient registration, insurance verification, and appointment scheduling, while also providing administrative support to the Orthopedics department.
Health CareHospitalMedicalNon Profit
Responsibilities
Charge entry
Batch controls
Billing (TES) edits
Hold bill edits
Charge reconciliations
Billing and managed care functions (including responding to billing inquiries, corresponding with insurance carriers, and investigating discrepancies, etc.)
Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations
Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc
In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
Reception & customer service
Creating or verifying Master Patient Index (MPI)
Registration demographics
Visit management
Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
Insurance/coverage verification
Co-payment collection
Front-end review and correcting registration & insurance edits
Pre-authorization, referral coordination and referral reconciliation
Referral work lists
Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.)
Adheres to all of BMC’s RESPECT behavioral standards
Qualification
Required
HS/GED plus 3+ years relevant experience
Bachelors degree or Associates plus 1 year relevant experience
Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
Must be able to maintain strict confidentiality of all personal/health sensitive information
Ability to effectively handle challenging situations and to balance multiple priorities
Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required
Experience with standard hospital registration & billing systems or ability to learn such systems is also required
Preferred
Experience with medical billing or similar setting preferred
Benefits
Medical
Dental
Vision
Pharmacy
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Company
Boston Medical Center (BMC)
Boston Medical Center (BMC) is a 511-bed, equity-led academic medical center and a proud member of the Boston Medical Center Health System.
5001-10000 employees
H1B Sponsorship
Boston Medical Center (BMC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (51)
2023 (51)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
$342.49MKey Investors
AmeriCorps Public AlliesNational Institute on Drug Abuse (NIDA)The Boston Foundation
2024-07-09Grant· $0.06M
2023-02-23Debt Financing· $232M
2019-04-23Grant· $89M
Leadership Team
David Beck
Senior Vice President & Chief Legal Counsel
Recent News
2025-11-11
2025-11-10
Company data provided by crunchbase