Ashley | The Wellsville Group · 4 hours ago
Customer Service Representative
Batavia, NY
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrAshley | The Wellsville Group is seeking a passionate and empathetic Customer Service Representative to join their Corporate Customer Service Center in Batavia, NY. In this role, you will be the heart of the customer experience, resolving concerns and managing warranty inquiries while coordinating solutions across multiple states.
Furniture
Responsibilities
Master the Warranty : Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence
Champion Customer Advocacy : Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation
Resolve with Excellence : Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions
Document with Precision : Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized
Exercise Smart Judgment : Escalate serious issues through the right channels while bringing creative solutions to improve daily operations
Embrace Flexibility : Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done
Qualification
Required
Passionate and empathetic attitude
Ability to resolve concerns and manage warranty inquiries
Problem-solving skills
Positive attitude
Ability to master warranty offerings and guide customers
Customer advocacy skills
Ability to coordinate with internal teams and external partners
Flawless documentation and procedural execution
Smart judgment in escalating issues
Flexibility to thrive in a fast-paced environment
Enjoys problem-solving
Energized by interaction with people
Maintains a positive outlook
Willingness to suggest improvements
Comfortable in a dynamic office environment
Benefits
Flexible Schedule: Tuesday - Saturday 9AM - 5PM
Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together.
Growth Opportunities: With 20 stores across three states, we’re a growing company with paths for career advancement.
Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need.
Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction.
Company
Ashley | The Wellsville Group
WHO WE ARE: We always aim to be a great place to work.
Founded in 1967
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Skovensky
Regional Human Resources Business Partner
Company data provided by crunchbase