Solventum · 2 days ago
Customer Support Spec I - 3rd shift
United States
Full-time
Remote
Entry Level
$45K/yr - $62K/yr
2+ years expSolventum is a new healthcare company focused on improving lives through innovative solutions. The Customer Support Specialist I will serve as a key point of contact for patients and healthcare professionals, handling inquiries and providing customer-focused solutions in a timely manner.
Responsibilities
Handling inbound calls from patients, physicians, and facility staff with inquiries and requests regarding NPWT (Negative Pressure Wound Therapy)
Applying critical thinking to assess the caller’s request, identify needs, and determine the appropriate next steps
Recommending and delivering customer-focused solutions based on established guidelines, training, and subject-matter knowledge
Supporting additional workstreams within the organization by providing accurate information or routing inquiries to the appropriate team
Demonstrating flexibility and willingness to work overtime as business needs require
Qualification
Required
High School Diploma/GED (or higher) and two (2) or more years of relevant experience
Proficiency in English (verbal and written)
Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B status)
Preferred
Strong customer service mindset, including empathy, professionalism, politeness, and active listening
Flexible and adaptable approach to changing schedules, workflows, processes, and priorities in a fast-paced environment
Ability to work within a 24/7 operation (schedule flexibility may be required)
Benefits
Medical, Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits
Company
Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. We never stop solving for you.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase