OneMain Financial · 21 hours ago
Senior Regulatory and Advocate Complaint Specialist
Evansville, IN
Full-time
Hybrid
Mid, Senior Level
1+ years expOneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Senior Regulatory and Advocate Complaint Specialist is responsible for providing written responses to customer concerns submitted through government agencies and third-party advocates, coordinating the research and compilation of information needed to address complex inquiries and complaints.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response
Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints
Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives
Coordinate responses with Law Department attorneys to express appropriate legal arguments
Act as a liaison with the Law Department and Executive Office of Customer Care staff
Appropriately track the investigation and development of all communications and maintains documentation
Communicate with regulators, attorneys, and advocates concerning communications
Promote compliance with OneMain policy/procedures and other applicable regulations
Qualification
Required
Associate Degree in Business or legal writing or equivalent experience
Must be able to effectively multi-task and manage workflow and business priorities
Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding
Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently
1-4 years of experience in technical/legal correspondence
1-4 years of financial service and/or paralegal experience
Strong written communication skills
Preferred
Bachelor degree
Regulatory correspondence experience
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2026-01-13
2025-11-08
2025-10-29
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