RAYUS Radiology · 22 hours ago
IT Application Support & Training Specialist
United States
Full-time
Remote
Mid Level
$49K/yr - $71K/yr
3+ years expRAYUS Radiology is looking for an IT Applications Support & Training Specialist to join their team, aiming to enhance the radiology experience in diagnosis and treatment. The role involves providing support and training for core IT applications, serving as a subject matter expert, and collaborating with various teams to improve user experience and system efficiencies.
Hospital & Health Care
Responsibilities
Administers RIS, EMR and auxiliary applications
Provides workflow documentation, training and support for internally developed applications
Acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues
Uses knowledge of market-specific workflows in order to support and recommend improvements to existing workflows based on system capabilities
Works closely with manager to develop operating standards, protocol, policies and procedures for systems
Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects
Collaborates regularly with manager, market managers, Project Managers and other support staff to identify customer needs
Collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies
Partners with the Quality Assurances Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts
Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations
Performs new customer installations and upgrades of clinical software
Functions as the point of contact in the field for client inquiries concerning systems operation during system implementations
Diagnoses and troubleshoots system hardware, software and operator problems during system implementations
Acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team
Completes other tasks and projects as assigned
Qualification
Required
Associate's degree in Information Technology, healthcare, or related field, or the equivalent in advanced and applicable working knowledge of RAYUS's core systems (e.g. Fusion RIS, InstaMed, or physician portals) and internal processes
Three (3) years' experience in Helpdesk/ Phone/ Customer Service experience in a technical support or healthcare environment
Two (2) years' Microsoft Office Suite experience
Valid driver's license and proof of current insurance
Preferred
Bachelor's degree in Information Technology, healthcare, or related field
System implementation and training experience
Experience administering applications
Experience using project management software
Experience creating and executing QA test cases
Benefits
Medical, dental and vision insurance
401k with company match
Life and disability insurance
Tuition reimbursement
Adoption assistance
Pet insurance
PTO and holiday pay
Company
RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Tzoumakas
Chief Executive Officer
Ryan Raschke
Chief Financial Officer
Company data provided by crunchbase