Fluxx · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $110K/yr
5+ years expFluxx is seeking a highly motivated individual to join the Customer Success team as a Customer Success Manager. In this role, you will own a defined book of Mid-Market and Enterprise customers, guiding them to measurable outcomes and driving adoption of the Fluxx platform to ensure long-term retention and growth.
Big DataEnterprise ApplicationsEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Owns a portfolio of Mid-Market and Enterprise customers, including high-value and complex accounts
Develop and execute strategic success plans aligned to customer goals, risk signals, and growth opportunities
Serve as a trusted advisor to executive and operational stakeholders within customer organizations
Lead renewal strategy and execution, including pricing conversations and contract alignment
Proactively identify and drive upsell and cross-sell opportunities in partnership with Sales and Account Management
Leverage technology and automation with a one-to-many approach in managing customers
Anticipate customer needs and risks by analyzing usage data, sentiment, and engagement trends
Lead proactive interventions to mitigate churn and improve customer health
Deliver executive-level health checks, business reviews, and outcome-based conversations
Manage and resolve high-stakes or escalated customer situations with confidence and empathy
Lead executive-level business reviews by developing compelling, data-driven materials; collaborating cross-functionally on content and deliverables; tailoring messaging to key customer personas; and clearly articulating the value and impact of the Fluxx platform to stakeholders at all levels
Act as a primary customer advocate internally, influencing Product, Support, Engineering, Integrations, and Marketing
Collaborate cross-functionally to resolve complex issues and improve the end-to-end customer experience
Contribute to process improvements, playbooks/workflows, and best practices that scale customer success efforts
Coach and mentor Associate and peer CSMs through modeling best practices and sharing expertise
Demonstrate advanced proficiency in tools such as Salesforce, Planhat, and other CS technologies
Use data to inform strategy, prioritize accounts, and communicate customer insights effectively
Support customer enablement through tailored guidance, training sessions, and strategic recommendations
Identify and facilitate opportunities for Advanced Services, professional services, and training by partnering with customers and internal teams to ensure timely alignment, delivery readiness, and measurable outcomes
Qualification
Required
5+ years of experience in Customer Success, Account Management, or a related customer-facing role
Proven success in managing complex customer relationships and driving the full renewal lifecycle, along with expansion
Deep understanding of customer success methodologies, lifecycle management, and value realization
Strong technical aptitude, with experience working in complex SaaS platforms
Strong executive presence with the ability to influence and build trust at all levels
Excellent written and verbal communication skills
High degree of autonomy, accountability, and strategic thinking
Ability to lead through ambiguity and drive outcomes in a fast-paced SaaS environment
A background in SaaS platforms, grantmaking, or similar technically complex systems
Preferred
Experience in the grants management space or with Grants Management Systems (GMS) is preferred
Knowledge of the Fluxx platform, including its backend structure and configuration capabilities a plus
Experience with Planhat, Salesforce, or similar CS platforms
CSM certification or formal customer success training
Benefits
Medical, dental, and vision insurance
Flexible time off
Paid sick leave
12 weeks of fully-paid parental leave
Annual learning and development stipend
Internet stipend
One-time home office set-up stipend
401(k) retirement plan with company match
Incentive stock options
Company
Fluxx
Fluxx is a cloud platform that provides innovative grants management software solutions for funders and doers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$51.35MKey Investors
Canvas PrimeFelicis
2021-10-20Acquired
2021-04-14Series Unknown· $29.15M
2017-03-08Series B· $16M
Leadership Team
Kristy Gannon
Chief Executive Officer
Kerrin Mitchell Johnson
Co-Founder and Chief Development Officer
Recent News
EIN Presswire
2025-07-23
Company data provided by crunchbase